Senior Director, Project Delivery (Hybrid)

Broadridge Output Solutions; Toronto; On-site; CAD 180,000 - 260,000; Full time

Job summary

Broadridge Output Solutions seeks a Senior Director to lead advisory delivery for the Emerging Technologies practice in Canada. You will turn regulatory changes and regtech engagements into repeatable offerings integrated with Broadridge platforms for banks, dealers, asset managers and insurers.

You will manage end-to-end engagements, lead a team of directors and consultants, and drive client outcomes with a focus on risk, compliance and operating model design across Canadian financial

Qualifications

• Bachelor's degree in Business, Commerce, Finance, Law, Information Systems or related field.
• 12+ years of experience in financial services regulatory compliance, risk management, operations or management consulting.
• 5+ years of leadership experience managing consultants, managers or multidisciplinary delivery teams.
• Proven track record of leading complex client engagements end to end for Canadian financial institutions.
• Strong working knowledge of Canadian regulatory landscape: CIRO, CSA, OSFI and FINTRAC.
• Willingness to travel to client sites; based in the Greater Toronto Area.

Responsibilities

• Serve as the delivery owner for the practice's advisory engagements with accountability for scoping, quality, margin and client satisfaction.
• Partner with Sales, Account Management, Product and Business Strategy to qualify, size and shape new opportunities, including statements of work and pricing.
• Lead end-to-end regulatory and operating model engagements from assessment through target operating model and people and roles.
• Direct regtech and emerging technology implementations (AML monitoring, compliance surveillance, digital onboarding, AI workflows).
• Design enterprise risk and compliance programs aligned to regulatory expectations (ERM, control frameworks, RCSA, risk appetite).
• Oversee development of client-ready deliverables, SOPs, policy suites and training curricula.
• Represent the practice in client executive meetings and steering committees; translate regulatory change into business impacts and roadmaps.
• Build reusable go-to-market assets and accelerators for scalable deployments across institutions.

Skills

Regulatory compliance

Risk management

Leadership

Client engagement

Executive communication

Education

Bachelor's degree in Business, Commerce, Finance, Law, Information Systems or related field

MBA or professional designation (CPA, CFA, CIPP, CAMS, PRM/FRM or PMP)

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Senior Director leads advisory delivery for the Emerging Technologies practice, reporting to the VP, Practice Lead. The role turns regulatory change, dealer consolidation, risk program and regtech engagements into repeatable offers that pull through Broadridge platforms for Canadian banks, dealers, asset and wealth managers, insurers and credit unions.

Key Responsibilities

• Serve as the delivery owner for the practice's advisory engagements, with accountability for scoping, quality, margin, client satisfaction and alignment to Broadridge product and growth objectives.
• Partner with Sales, Account Management, Product and Business Strategy to qualify, size and shape new opportunities, including statements of work, fixed-fee pricing, staffing plans, delivery risk and product pull-through.
• Lead end-to-end regulatory and operating model engagements, including CIRO dealer consolidation and integration, from current-state assessment through target operating model, systems, policies and procedures, and people and roles.
• Direct regtech and emerging technology implementations, such as AML transaction monitoring, compliance surveillance, digital onboarding and AI-enabled workflows, ensuring business requirements, controls and procedures are production-ready at go-live.
• Design and stand up enterprise risk and compliance programs, including ERM, operational, model, third-party and technology risk frameworks, RCSA, risk appetite and internal controls, aligned to OSFI, CIRO, CSA and FINTRAC expectations.
• Oversee development of client-ready deliverables, including SOPs and job aids for current- and future-state processes, policy suites, training curricula and metrics frameworks with supporting data dictionaries.
• Represent the practice in client executive meetings, steering committees, regulatory readiness reviews and senior leadership forums, translating regulatory change into clear business impacts, decisions and roadmaps.
• Build reusable go-to-market assets, including deployment frameworks, master pitch decks, assessment toolkits and accelerators, with client identities removed so they scale across institutions.
• Lead and develop a team of directors, managers and consultants, setting staffing coverage, utilization targets, quality review standards, escalation protocols and delivery methodology.
• Own engagement performance against budget, milestones, utilization and client feedback, monitoring scope change, delivery risk and issue trends to drive timely corrective action.
• Lead root cause analysis and remediation for client issues, including regulatory findings, audit observations, control gaps and implementation challenges.
• Contribute to thought leadership and market presence through articles, webinars and industry events on topics such as regulatory hurdles in digital client acquisition, AI governance and dealer consolidation.
• Develop executive-ready reporting on pipeline, delivery health and practice performance, and support workforce planning, coaching and succession across the practice.

Requirements

• Bachelor's degree in Business, Commerce, Finance, Law, Information Systems or a related field, or equivalent practical experience.
• 12+ years of experience in financial services regulatory compliance, risk management, operations or management consulting.
• 5+ years of leadership experience managing consultants, managers or multidisciplinary delivery teams.
• Proven track record of leading complex client engagements end to end, from proposal through delivery and close-out, for Canadian financial institutions.
• Strong working knowledge of the Canadian regulatory landscape, including CIRO, CSA and provincial securities regulators, OSFI and FINTRAC.
• Demonstrated experience designing target operating models, policies and procedures, and control frameworks.
• Experience supporting business development, including proposals, statements of work, pricing and client presentations.
• Proven ability to communicate with senior executives and boards, and to translate regulatory and operational issues into clear business impacts and action plans.
• Strong organizational skills, with high attention to detail, documentation quality and process discipline.
• Ability to manage multiple concurrent engagements with appropriate urgency and oversight.
• Based in the Greater Toronto Area, with the ability to travel to client sites as required.

Preferred Qualifications

• MBA, or a professional designation such as CPA, CFA, CIPP, CAMS, PRM/FRM or PMP.
• Management consulting experience at a Big Four, boutique or regulatory advisory firm serving Canadian financial institutions.
• Direct experience with CIRO dealer operations, including middle office, back office and compliance.
• Hands-on involvement in AML/ATF program design or regtech rollouts, including