Senior Director Intelligent Operations Technology Strategy

RBC; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading Canadian bank is seeking an expert in Generative and Agentic AI for process modernization to enhance operational efficiency. The ideal candidate will drive the bank's platform strategy, leverage AI technologies, and optimize business processes. Candidates should have extensive experience in digital transformation and a deep understanding of banking operations. This is a full-time opportunity based in Toronto, offering a dynamic work environment and opportunities for professional growth.

Benefits

Comprehensive Total Rewards Program, including bonuses

Support for personal and professional development

Flexible work/life balance options

Collaborative and high-performing team environment

Qualifications

• 10+ years of progressive experience in process automation, digital transformation, or AI-driven operations.
• Strong understanding of process design, modeling, and optimization methodologies.
• Deep understanding of banking operations, risk, and regulatory frameworks.

Responsibilities

• Define and lead the bank’s platform strategy to ensure scalability and alignment with business goals.
• Drive operational efficiency through automation and intelligent workflows.
• Champion data-driven decision-making by integrating AI models into operational processes.

Skills

Application Development

Application Maintenance

Applications Architecture

Commercial Acumen

Enterprise Application Delivery

Information Technology Management

Information Technology Trends

Programming Languages

System Applications

Education

Degree in Engineering/Computer Science, or Process Engineering

Tools

Workflow technologies

Digital document management platforms

Job description

Job Description

What is the Opportunity?

Seeking a visionary expert in Generative and Agentic AI for Process Modernization and enterprise-wide document management and processing capabilities to drive transformative efficiency across business operations. Leading the modernization and optimization of our enterprise platforms, this leader will be responsible for defining and executing a platform strategy that leverages AI, automation and intelligent orchestration to deliver measurable operational efficiencies, improve resiliency, and enhance customer and employee experiences. This role will Shape the future of how operations teams work – integrating AI, generative AI, Agentic AI into digital document handling and intelligent automation to optimize processes, enhance customer experiences and enable scalable growth. The ideal candidate combines a deep technology platform expertise with a strong understanding of banking operations and emerging AI capabilities.

What Will You Do?

• Define and lead the bank’s platform strategy, ensuring scalability, resiliency, and alignment with business goals.
• Drive operational Efficiency through automation and intelligent workflows.
• Oversee end-to-end digital workflows – from document capture to process automation including decision-making-to improve speed, accuracy and compliance.
• Leverage AI and generative AI to streamline processes, enhance decision-making, and automate repetitive tasks across key banking functions.
• Partner with business and technology leaders to identify high‑value automation and AI use cases that delivery tangible cost, speed, and quality improvements.
• Oversee the adoption and governance of enterprise platforms to support workflow automation and digital operations.
• Champion Data‑driven decision‑making by integrating AI models and analytics into operational processes.
• Ensure platform architecture supports security, regulatory compliance, and risk management in line with banking standards.
• Establish a center of excellence (CoE) for automation governance, best practices, and reusability across platforms.
• Develop and monitor KPIs and value realization metrics that quantify operational efficiency, cost savings and employee productivity.
• Stay current on emerging AI and process orchestration technologies, vendor solutions, and automation frameworks to ensure continuous innovation.

What Do You Need to Succeed?

• Degree in Engineering/Computer Science, and Process Engineering.
• Strong understanding of process design, modeling, and optimization methodologies modernizing workflows and integrating systems.
• Strong background in platform ownership, engineering delivery and vendor management.
• Strong facilitation skills to lead workshops and stakeholder discussions.
• 10+ years of progressive experience in process automation, digital transformation and/or 5 yrs of AI‑driven operations – AI/ML, NLP or generative AI, and AI ecosystems.
• Deep understanding of banking operations, risk and regulatory frameworks.
• Understanding of integration, APIs, and event‑driven architectures supporting digital workflows.
• Proficiency in workflow technologies and digital document and content management platforms.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high‑performing team.
• Flexible work/life balance options.

Job Skills

Application Development, Application Maintenance, Applications Architecture, Commercial Acumen, Enterprise Application Delivery, Information Technology Management, Information Technology Trends, Programming Languages, System Applications

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-10-27

Application Deadline: 2025-11-30

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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