Senior Director, Clinical Services - Long Term Care & Continuing Care

Sienna Senior Living; Markham; On-site; CAD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive pay

Health & dental benefits

RRSP with company match

SOAR share program

Employee share purchase plan

Continuous learning & growth

Diversity & inclusion

Job summary

Sienna Senior Living in Ontario leads clinical services across Long-Term Care and Continuing Care nationally. The Senior Director provides operational leadership and oversight of clinical performance, regulatory compliance, and quality outcomes.

You will shepherd Clinical Care Partners, ensure high-quality person-centred care, accreditation readiness, and align with organizational standards while navigating multi-jurisdictional requirements.

Qualifications

• Bachelor’s degree in Nursing required; Master’s preferred.
• Strong knowledge of regulatory frameworks and inspections.
• Experience leading clinical operations in highly regulated healthcare settings.

Responsibilities

• Provide leadership and oversight of clinical performance across LTC and Continuing Care communities nationwide.
• Ensure safe, high-quality, person-centered care aligned with regulatory requirements.
• Monitor clinical indicators and risks; provide timely intervention and support.
• Support communities in achieving strong outcomes in clinical programs (falls, medication safety, continence, wounds).
• Ensure consistent interpretation and application of regulatory requirements across environments.
• Support accreditation activities and readiness.
• Deploy Clinical Care Partners effectively and manage site visits per SLAs.

Skills

Healthcare leadership

Regulatory compliance

Stakeholder engagement

Analytical thinking

Risk management

Multi-site leadership

Education

Bachelor’s degree in Nursing

Master’s degree in Nursing (preferred)

Job description

At Sienna, we empower our team members across Ontario, British Columbia, Saskatchewan and Alberta to help our residents live the life they desire and deserve. Our purpose is simple: to cultivate happiness in daily life!

What Sienna Offers:

We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional needs:

• A competitive compensation and vacation package
• Employer Paid Health & Dental Benefits
• RRSP with Company Match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with Company Match
• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What You’ll Be Doing

The Senior Director, Clinical Services Long-term & Continuing Care provides operational leadership and oversight of clinical performance, regulatory compliance, and quality outcomes across Long-Term Care (LTC) and Continuing Care communities nationally.

This role is accountable for ensuring consistent, high-quality clinical care delivery across a complex, multi-jurisdictional, highly regulated environment. Through leadership of the Clinical Care Partner team, the Senior Director ensures communities are supported to meet and exceed regulatory requirements, maintain inspection readiness, and deliver safe, effective, and person-centered care.

How You’ll Succeed

• Provide leadership and oversight of clinical performance across all LTC and Continuing Care communities nationally.
• Ensure consistent delivery of safe, high-quality, and person-centered care aligned with organizational standards and regulatory requirements.
• Monitor clinical indicators, performance trends, and emerging risks, ensuring timely intervention and support.
• Support communities in achieving and sustaining strong outcomes in clinical programs including but not limited to falls, medication safety, responsive behaviours, continence, and skin and wound care.
• Ensure consistent interpretation and application of regulatory requirements across LTC and Continuing Care environments.
• Support accreditation and sustainment activities. Provide resources and expertise to maintain accreditation survey readiness.
• Ensure Clinical Care Partners are effectively deployed and conducting site visits in alignment with defined service level agreements and quality assurance expectations.
• Support the development, coaching, and performance management of Clinical Care Partners.
• Collaborate with Executive Directors and Directors of Care to address complex clinical, regulatory, and operational challenges.
• Support the implementation of enterprise clinical programs, standards, and quality frameworks within communities.
• Partner with the Senior Director, Quality & Clinical Programs to support the development and ongoing refinement of Resident Care and Quality & Risk manuals for LTC and CC.

Who You Are

• Bachelor’s degree in Nursing (Master’s preferred).
• Registered with the College of Nurses of Ontario. Willing to obtain registration with other provincial nursing colleges.
• Minimum of 10 years progressive leadership experience in healthcare, preferably within Long-Term Care and/or Continuing Care environments.
• Demonstrated experience managing clinical operations within highly regulated healthcare settings.
• Strong knowledge of regulatory frameworks across BC, Alberta, and Ontario.
• Experience leading teams responsible for compliance, inspections, and clinical performance improvement.
• Strong operational leadership and execution focus.
• Deep understanding of regulatory compliance and inspection processes.
• Ability to lead and influence in complex, multi-site environments.
• Strong analytical and problem-solving skills with a focus on risk identification and mitigation.
• Excellent stakeholder engagement and relationship management skills.

What You Need To Know

• Any offer of employment will be conditional upon a criminal background and references check.
• This posting is for an existing position.
• Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.