Senior Director, Business Transformation

WELL Health Technologies Corp; Remote; CAD 175,000 - 200,000; Full time

Job summary

A healthcare technology company is seeking a Senior Director, Business Transformation to lead strategic initiatives using data analytics and AI. This role involves partnering across functions, documenting processes, and implementing data-driven solutions. Candidates should have over 7 years of relevant experience, strong stakeholder management and communication skills, as well as familiarity with automation technologies. This position is remote, with a competitive salary range of $175,000 - $200,000 CAD per annum.

Benefits

Great Place to Work certification

Diversity and inclusion commitment

Employee well-being initiatives

Qualifications

• 7+ years of experience in transformation, business process improvement, or strategic analytics.
• Strong ability to elicit requirements, model processes, and define automation logic.
• Excellent communication skills; experience leading cross-disciplinary teams.

Responsibilities

• Lead cross-functional initiatives leveraging data analytics, automation, and AI.
• Identify and prioritize use cases in collaboration with business leaders.
• Document and refine business processes and automation rules.

Skills

Data analytics

Business process improvement

Automation

AI understanding

Stakeholder management

Cross-disciplinary leadership

Tools

Snowflake

RPA

Business Intelligence tools

Job description

Entity:

WELL Health Technologies Corp

Position Title:

Senior Director, Business Transformation

Salary Range:

$175,000 - $200,000 CAD per annum

Job Class:

Full Time

Work Location:

Remote (Vancouver or Toronto Preferred)

About the Company:

WELL Health is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients. WELL has built an innovative practitioner enablement platform that includes comprehensive end-to-end practice management tools inclusive of virtual care and digital patient engagement capabilities as well as Electronic Medical Records (EMR), Revenue Cycle Management (RCM) and data protection services. WELL uses this platform to power healthcare practitioners both inside and outside of WELL’s own omni-channel patient services offerings. WELL owns and operates Canada’s largest network of outpatient medical clinics serving primary and specialized healthcare services and is the provider of a leading multi-national multi-disciplinary telehealth offering. WELL is publicly traded on the Toronto Stock Exchange under the symbol "WELL". To learn more about the company, please visit: www.well.company.

Position Summary:

WELL Health is seeking a Senior Director, Business Transformation to lead strategic initiatives that leverage our Data Analytics, Automation, and AI platform to drive enterprise value. You will partner across functions to identify high-impact use cases, define requirements, design scalable processes, and support adoption of data-driven and automated/AI solutions that improve efficiency, quality, and business outcomes.

What you will be doing:

• Lead cross-functional initiatives leveraging data analytics, automation, and AI to solve business problems and deliver measurable results.
• Identify and prioritize use cases in collaboration with business leaders; translate needs into requirements and solution design.
• Document and refine business processes, automation rules, controls, and target operating models.
• Work closely with Data, Technology, Risk, and business teams to ensure robust solutions and compliant implementations.
• Apply process improvement methodologies (e.g., Lean, Six Sigma) to eliminate waste and streamline workflows.
• Partner on data platform initiatives, including Snowflake data structures, integration patterns, and analytical models.
• Drive adoption through clear training, communications, and change management support.
• Track and communicate outcomes, including ROI, adoption metrics, and performance improvements.

You have:

• 7+ years of experience in transformation, business process improvement, or strategic analytics roles with a focus on functional/business experience and perspective.
• Strong ability to elicit requirements, model processes, and define automation logic, and experience working with IT teams to turn that into deployed solutions.
• Understanding data platforms and analytics tools; experience with Snowflake is valuable.
• Familiarity with AI, analytics and automation technologies (AI, RPA, BI, workflow tools).
• Excellent stakeholder management and communication skills; experience leading cross-disciplinary teams.
• Demonstrated ability to deliver complex initiatives and influence outcomes.

The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.