Senior Digital Product Owner - Tangerine

Tangerine Bank; Toronto; On-site; CAD 100,000 - 150,000; Full time

Benefits offered by this job

Career development courses

Benefits

Flexible workspace

Inclusive culture

Job summary

Tangerine Bank is seeking a Senior Digital Product Owner to shape and deliver the next generation of digital experiences for Tangerine Business clients. You will report to the Director, Digital Product & Experience and own the roadmap, backlog and key digital capabilities enabling onboarding, engagement and day-to-day banking.

You will lead an agile delivery team, translate business needs into features and acceptance criteria, and collaborate with business, technology, design, analytics,

Qualifications

• University or College degree or equivalent experience.
• 7+ years of experience in digital product management or ownership in digital banking.
• 3+ years in an agile scrum team as Product Owner.

Responsibilities

• Develop and own the product vision, roadmap and backlog for Tangerine Business digital capabilities.
• Lead end-to-end delivery of digital experiences for onboarding, engagement and relationship management.
• Translate business needs into clear product features, user stories and acceptance criteria.
• Collaborate with stakeholders across business, technology, design, analytics, legal and risk.
• Drive value with incremental delivery, feedback loops and continuous improvement.
• Guide the agile delivery team to clarity, priorities and definition of done.
• Prioritize backlog based on client value, impact, data insights and feasibility.
• Use KPIs and funnel metrics to inform decisions and optimize the experience.

Skills

Product ownership

Agile scrum

Stakeholder management

Analytics

Communication

Leadership

Ambiguity handling

AI fluency

Team motivation

Delivery leadership

Education

University or College degree

Job description

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Requisition ID: 273592

At Tangerine,we’reredefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking,we’recommitted to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? Ifyou’rea high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’sshape the future of banking together!

What you will be doing:

Tangerine is looking for a motivated, strategic and customer-obsessed Senior Digital Product Owner to help shape and deliver the next generation of digital experiences for Tangerine Business clients.

Reporting to the Director, Digital Product & Experience, you will be responsible for defining, managing and optimizing key digital capabilities that support business clients across their onboarding, engagement and day-to-day banking needs. You will play a critical role in building scalable, simple and intuitive digital experiences that help entrepreneurs and business owners get more value from Tangerine.

You will lead and inspire an agile delivery team, work closely with cross-functional partners, and translate business goals, client needs and data insights into high-quality digital product features. This role requires someone who can bring structure to ambiguity, balance strategy with execution, and drive outcomes across a fast-moving and evolving digital business portfolio.

Is this role right for you? - In this role you will:

• Develop and own the product vision, roadmap and backlog for digital capabilities supporting Tangerine Business clients.
• Lead the end-to-end delivery of new and enhanced digital experiences that make it easier for business clients to discover, register, onboard, engage and manage their relationship with Tangerine.
• Translate business priorities, client needs, operational considerations and technical requirements into clear product features, user stories and acceptance criteria.
• Partner closely with business, technology, design, analytics, marketing, legal, compliance, risk, operations and other key stakeholders to align on priorities and deliver the right client outcomes.
• Apply incremental delivery principles to drive business value early and often, while enabling feedback loops, stakeholder reviews and continuous improvement.
• Lead the agile delivery team with clarity and purpose, ensuring the team understands the vision, scope, priorities and definition of done.
• Prioritize the backlog based on client value, business impact, data insights, risk, complexity and delivery readiness.
• Use KPIs, digital funnel metrics, client feedback and product performance data to inform decisions and optimize the experience over time.
• Facilitate problem-solving across the team, helping turn ambiguity into clear decisions, actionable deliverables and measurable outcomes.
• Identify opportunities to simplify journeys, improve adoption, reduce friction and create more value for business clients.
• Support discovery and innovation work by exploring new digital capabilities, service models and partnership opportunities that can strengthen Tangerine’s business banking proposition.
• Communicate progress, risks, decisions and trade-offs clearly to stakeholders and leadership.
• Ensure delivered solutions are client-centric, compliant, scalable, operationally supportable and aligned to Tangerine’s digital experience standards.
• Act as the voice of the client and the business within the delivery team, ensuring the team is always focused on building the right thing.
• Championing a client- obsessed culture
• Leveraging a growth mindset, embracing learning and continuous improvement
• Contributing to a dynamic workplace fostering trust, integrity and inclusion
• Removing obstacles to drive momentum across teams

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• University or College degree, or equivalent experience.
• 7+ years of related experience in digital product management, product ownership, digital banking, business banking, fintech, platform delivery or technical solution delivery.
• 3+ years working in an agile scrum team in a Product Owner capacity.
• Strong experience defining product vision, roadmaps, backlogs, user stories, acceptance criteria and delivery priorities.
• Proven ability to lead cross-functional teams through complex digital product delivery.
• Strong stakeholder management skills, with the ability to align different teams around a common vision and outcome.
• Strong analytical mindset, with experience using product metrics, funnel data, client insights and performance reporting to guide decisions.
• Ability to break down complex problems into clear, actionable plans for delivery teams.
• Strong understanding of digital client journeys, onboarding experiences, self-serve capabilities and customer lifecycle management.
• Experience with business banking, small business clients, digital marketplaces, partner ecosystems, client registration, onboarding or engagement platforms is an asset.
• Working knowledge of software development, digital platforms, APIs, mobile/web experiences or modern product delivery practices is an asset.
• Comfortable working in ambiguity and evolving environments, with the ability to bring structure, clarity and momentum.
• Excellent communication skills, with the ability to tailor messages for delivery teams, business partners and senior leaders.
• Strong delivery discipline, attention to detail and ability to manage competing priorities.
• Positive, collaborative, inclusive and outcome-oriented approach.
• Eager to mentor, share knowledge, learn from others and help the team succeed.
• Comfort and confidence adapting to new tools and ways of working
• AI fluency
• A craving to contribute to a high-performing team
• Ability to drive results in periods of change
• Track record of fostering an inclusive culture

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in-person courses so you can shape your career growth with support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total well-being through our Tangerine benefits.
• You belong here, and we are equal and uncomplicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.