Senior DevOps & Customer Implementation Engineer

TEEMA; Vancouver; On-site; CAD 100,000 - 150,000; Full time

Job summary

A leading AI-driven learning solutions provider in Vancouver is seeking a Senior DevOps & Customer Implementation Engineer. This role involves strengthening and automating cloud infrastructure for a high-growth SaaS platform, collaborating closely with customer success teams. Ideal candidates will have a strong background in AWS technologies and automation. The position offers a salary range of $100,000 – $150,000 along with health benefits and a generous RRSP match.

Benefits

Health and Dental Benefits

9% RRSP Match

Qualifications

• Strong hands-on experience with AWS (Cognito, Lambda, ECS/Fargate).
• Experience with infrastructure as code (Terraform, CDK, or CloudFormation).
• Proficiency in Python and TypeScript/JavaScript for automation.

Responsibilities

• Own and improve AWS-based integration infrastructure.
• Partner with Customer Success to support customer integrations.
• Identify and eliminate manual processes through automation.

Skills

Strong hands-on experience with AWS

Experience with infrastructure as code

Proficiency in Python

Solid understanding of identity standards

Experience with SFTP and file-based integrations

Familiarity with multi-tenant SaaS architectures

Comfortable using AI-assisted development tools

Job description

Job Title: Senior DevOps & Customer Implementation Engineer

Job ID: 84652
Location: Vancouver, BC (Onsite 5 days per week)

Overview

Our client is on a mission to transform the corporate learning experience. Our AI-powered Performance Learning Management System (PLMS) ensures that what people learn directly translates into real performance at work. By guiding learners step by step to master the capabilities required for their roles, we help organisations accelerate performance at scale.

Corporate learning needs a revolution — and we’re building the platform to deliver it.

What You’ll Be Doing

We’re hiring an Senior DevOps & Customer Implementation Engineer to strengthen, automate, and scale the cloud infrastructure that powers a high-growth, AI-enabled SaaS platform.

This role sits within the Engineering team and works closely with North American Customer Success and Delivery teams to support customer implementations across SSO, SFTP, and data integrations. You’ll combine deep AWS platform engineering with light customer-facing technical work, owning the systems, tooling, and workflows that enable seamless onboarding for enterprise and strategic customers.

You’ll work extensively across AWS, particularly Cognito, Lambda, ECS/Fargate, and S3, improving authentication, HRIS and data feed integrations, provisioning workflows, and internal tooling — with a strong focus on automation, reliability, and scale.

Infrastructure & Platform Engineering

• Own and improve AWS-based integration infrastructure with a focus on automation, scalability, and reliability
• Enhance internal tooling for SSO setup, data feed processing, and environment provisioning
• Improve authentication and provisioning workflows with repeatable, automated solutions
• Lead improvements to HR data feed integrations, including performance, observability, and maintainability
• Build secure, automated processes for creating and managing multi-tenant SaaS environments

Customer Implementation Support

• Partner with Customer Success and Delivery teams to support complex customer integrations
• Provide expert guidance during onboarding across SSO, SFTP, APIs, and data feeds
• Improve diagnostics through better logging, monitoring, and observability
• Contribute to internal documentation and technical playbooks

Automation, Security & Reliability

• Identify and eliminate manual processes through automation and tooling
• Build internal CLI tools, scripts, and microservices to accelerate onboarding
• Strengthen observability with dashboards, alerts, and health checks
• Maintain infrastructure-as-code templates for identity, networking, and provisioning
• Ensure authentication and integration pathways follow security best practices
• Participate in incident reviews and improve platform resilience

What You Must Have

• Strong hands-on experience with AWS (Cognito, Lambda, IAM, ECS/Fargate, SQS, DynamoDB, API Gateway)
• Experience with infrastructure as code (Terraform, CDK, or CloudFormation)
• Proficiency in Python and TypeScript/JavaScript for automation and backend services
• Solid understanding of identity and authentication standards (SAML, OIDC, OAuth 2.0, SCIM)
• Experience with SFTP, file-based integrations, ETL pipelines, or HRIS data ingestion
• Familiarity with multi-tenant SaaS architectures (strong plus)
• Comfortable using AI-assisted development tools (e.g. Copilot, Cursor, Claude)
• Experience integrating AI or LLM-powered components into production systems is a plus

Salary/Rate Range

$100,000 – $150,000

Benefits

• Health and Dental Benefits
• 9% RRSP Match

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com