Senior Desktop Support Manager — Remote & On-Site

NTT DATA, Inc.; Prince George; Hybrid; CAD 85,000 - 105,000; Full time

Job summary

A leading technology services company is seeking a Desktop Support Manager to lead a large technical support team in Prince George, Canada. The ideal candidate will have extensive experience in desktop support and proven leadership skills. This role involves managing team performance, ensuring service level agreements are met, and providing ongoing staff development. If you're looking for an inclusive and dynamic work environment, apply now.

Qualifications

• 8-10 years experience with desktop/software support.
• Managed a team of 10+ members.
• 5 years managerial/leadership experience.

Responsibilities

• Supervise a large team of technical support specialists.
• Manage hiring, onboarding, training, and offboarding processes.
• Ensure SLAs are met in the area of responsibility.

Skills

Desktop/software support

Team leadership

ITIL knowledge

Communication skills

Job description

A leading technology services company is seeking a Desktop Support Manager to lead a large technical support team in Prince George, Canada. The ideal candidate will have extensive experience in desktop support and proven leadership skills. This role involves managing team performance, ensuring service level agreements are met, and providing ongoing staff development. If you're looking for an inclusive and dynamic work environment, apply now.