SENIOR DESKTOP SUPPORT ENGINEER – WESTVILLE – DURBAN

Tych Business Solutions; Westville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading tech support company in Nova Scotia is seeking a skilled support engineer to provide excellent customer service and technical support. Responsibilities include Windows 11 administration, Microsoft Intune management, and general user support across various environments. The ideal candidate will have at least 5 years of experience and strong knowledge of both Windows and Mac OS. Qualified candidates are encouraged to apply.

Qualifications

• 5 years experience as a support engineer.
• Strong knowledge of Windows and Mac OS environments.

Responsibilities

• Provide Windows 11 support, administration, and updates.
• Manage Microsoft Intune device enrolment and remote support.
• Handle Active Directory user management and password resets.
• Troubleshoot networking fundamentals including LAN/WAN and VPN.
• Support end-users across desktop and laptop environments.

Skills

Technical capability

Customer service

Windows 11 expertise

Microsoft Intune

Networking fundamentals

Education

Matric and a tertiary qualification

Tools

Microsoft Office 365

Active Directory

Remote desktop tools

Job description

Job Summary:

The ideal candidate should demonstrate strong technical capability and excellent customer service, with notable hands-on experience in the following areas.

Responsibilities:

• Windows 11 support, administration, imaging, updates, and patch management
• Microsoft Intune device enrolment, policy deployment, compliance management, and remote support
• Active Directory user and group management, OU structure, GPOs, password resets, and account provisioning
• Networking fundamentals LAN/WAN, DHCP, DNS, VPN connectivity, wireless troubleshooting, and endpoint connectivity issues
• General end-user support across desktop, laptop, and peripheral environments

Qualifications:

• Matric and a tertiary qualification
• 5years experience es a support engineer
• Strong knowledge of Windows and Mac OS environments.
• Proficiency in Microsoft Office 365, Active Directory, and remote desktop tools.