Senior Desktop Engineer

GEI Consultants, Inc.; Abbotsford; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading engineering and environmental consulting firm with offices across North America is seeking a Senior Desktop Support Engineer in Abbotsford, BC. This role involves providing Tier 2/3 technical support to over 1,700 employees, managing requests through an ITSM system, and ensuring compliance with safety standards. A Bachelor's degree in IT or related field and 5–10 years of relevant experience are required. The position offers comprehensive benefits, a hybrid work schedule, and opportunities for professional growth.

Benefits

Market-Competitive Compensation

Comprehensive Benefits Program

Hybrid Work Schedules

Continuing Education Assistance

Paid Holidays

GEI-Funded Profit Sharing

Qualifications

• 5–10 years of relevant IT support experience in a mid to large-sized organization.
• Proven experience supporting hybrid cloud environments.

Responsibilities

• Provide advanced support for desktop/laptop hardware and applications.
• Manage, prioritize, and resolve support requests.
• Image, configure, deploy, and maintain end-user devices.
• Resolve complex hardware, software, and network issues.
• Create and maintain technical documentation and compliance materials.

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Windows 10/11 administration

Microsoft 365

Powershell

CrowdStrike Endpoint Protection

Airlock

Job description

Location: Abbotsford, BC, Canada
Date Posted: Jan 10, 2026

Position Overview

GEI Consultants is a nationally recognized engineering and environmental consulting firm with offices across North America. We are seeking a highly skilled and experienced Senior Desktop Support Engineer to join our IT Support Team in Abbotsford, BC. This role will be part of a collaborative, cross-regional team with colleagues in Sacramento, Green Bay, and Ontario, Canada, supporting over 1,700 employees in both office and remote environments. The Senior Desktop Support Engineer will play a key role in providing Tier 2/3 technical support across GEI’s North American operations. The successful candidate will demonstrate technical expertise, excellent customer service, and a proactive approach to problem-solving in a fast‑paced and dynamic environment.

Key Responsibilities

• End-User Support: Provide advanced support for desktop/laptop hardware, Windows OS, Microsoft 365, Networking, applications, VPN, Security, mobile devices, printers, and peripherals—both in‑person and remotely.
• Ticket Management: Manage, prioritize, and resolve support requests through JitBit (or similar ITSM system), Microsoft Teams, and phone, ensuring SLA compliance.
• Device Lifecycle Management: Image, configure, deploy, and maintain end-user devices using Windows Autopilot, Intune, and Endpoint Manager.
• Advanced Troubleshooting: Resolving complex hardware, software, and network issues escalated from junior technicians. System Administration: Manage accounts and groups in Azure and on‑premise Active Directory, Office 365 and other enterprise applications.
• Problem Management: Identifying, analyzing and resolving recurring issues.
• Security: Support endpoint protection using Endpoint Protection, BitLocker, and CrowdStrike.
• Networking: Support LAN/WAN Network Infrastructure including wireless and VPN.
• Software Deployment: Intune Software Deployment with PMPC (PatchMyPC). Update, and support engineering and productivity software (e.g., AutoCAD, Bentley Suite, Bluebeam, Adobe products, etc.).
• Documentation: Create and maintain technical documentation, knowledge base articles, and standard operating procedures. Compliance: Ensuring adherence to safety, compliance and licensing standards.
• Collaboration: Work closely with cross-functional teams including Procurement, Cybersecurity, and Infrastructure for escalated issues and projects.
• Project Participation: Participate in technology rollouts, system upgrades, and other project-related initiatives.
• Travel & On-Call: Willingness to travel occasionally within the U.S. and Canada and participate in an on-call support rotation (including evenings/weekends as needed).

Required Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or related field required, equivalent combination of Active Certifications accepted.
• Experience: 5–10 years of relevant IT support experience in a mid to large-sized organization with increasing levels of responsibility.
• Proven experience supporting hybrid cloud environments (Microsoft 365, Azure AD, Intune).
• Technical Proficiency:
• Windows 10/11 administration
• Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)
• Powershell
• Familiar with CrowdStrike Endpoint Protection is a plus
• Familiar with Airlock is a plus
• Soft Skills:
• Provides technical support to the Helpdesk team and staff
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively
• Commitment to follow-through and resolving issues to completion
• Adaptability and calm under pressure

Preferred Certifications (not required but beneficial)

• CompTIA A+, Network+, or Security+
• ITIL Foundation

GEI’s Total Rewards Package Includes

• Market-Competitive Compensation, including Eligibility for an Annual Performance Bonus
• Comprehensive Benefits Program, including Medical, Dental, Vision, Life, Disability and More
• Well-Being Program and Paid Parental Leave
• Hybrid Work Schedules and Cell Phone Stipends
• GEI University (GEIU) with Continuing Education Assistance and Tuition Reimbursement
• Connecting Conversation Program with a Focus on Professional Development and Opportunities for Advancement
• Support and Financial Rewards for Publication Awards, Professional Dues, and Professional Licenses
• Paid Holidays and Generous Paid Time Off Program
• Rewards and Recognition
• GEI-Funded Profit Sharing and 401(k)
• Opportunity to be an Owner and Shareholder
• A Vibrant Culture that is Focused on Partnership, Sustainability, Giving Back to Our Communities and Diversity, Equity and Inclusion

Physical Requirements

• Sedentary work
• Light work
• Medium work
• Other tasks
• Standing
• Walking
• Climbing
• Lifting (floor to waist level)
• Lifting (waist level and above)
• Carrying objects
• Push/pull
• Twisting
• Reaching forward
• Reaching overhead
• Keyboard use/repetitive motion
• Taste or smell (rare)
• Talk or hear
• Vision: 20/40, 20/20, Near, Far
• Hearing
• Sensory Requirements: Minimal, Moderate, Accurate
• Depth perception
• Chemical exposure
• Extreme temperatures
• Radiation
• Uneven surfaces or elevations
• Dust/particulate matter
• Other exposure risks

GEI is an AA/equal opportunity employer, including disabled and veterans.