Senior Deskside & Field IT Engineer - Network & VIP Support

Cognizant; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading IT services provider seeks a Deskside Support / Field Engineer in Mississauga. This role requires 7–8 years of experience in IT support and involves troubleshooting networks, desktop support, and providing end-user computing assistance. Candidates should possess strong technical knowledge, excellent communication skills, and the ability to manage multiple tasks independently. Flexible hours and travel may be required.

Qualifications

• 7–8 years of hands-on experience in IT support, preferably in enterprise or field service environments.
• Proven ability to work independently in field or dispatch roles, managing multiple priorities.
• Strong knowledge of TCP/IP, DNS/DHCP, and endpoint security.

Responsibilities

• Provide basic to advanced support for desktops, laptops, mobile devices, and peripherals.
• Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN).
• Manage OS imaging, software deployment, and patching using tools.

Skills

IT support

network troubleshooting

desktop support

end-user computing

Windows OS

Mac OS

communication skills

remote support tools

Tools

SCCM

Intune

Wireshark

ServiceNow

Job description

A leading IT services provider seeks a Deskside Support / Field Engineer in Mississauga. This role requires 7–8 years of experience in IT support and involves troubleshooting networks, desktop support, and providing end-user computing assistance. Candidates should possess strong technical knowledge, excellent communication skills, and the ability to manage multiple tasks independently. Flexible hours and travel may be required.