Senior Data Center Support Services Technician

Oracle; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Oracle in Toronto is seeking a skilled Datacenter Technician to support operations, maintenance, and network readiness across data center environments. You will mentor technicians, enforce SOPs/MOPs, coordinate with vendors, and contribute to continuous improvement while ensuring security and compliance.

The role emphasizes collaboration with global teams, problem solving, and planning in a fast-paced, on-site setting.

Responsibilities

• Datacenter Services Operations – Break/Fix and Hardware Maintenance: Identifies opportunities for others to work with servers and main hardware to ensure efficient lifecycle performance.
• Datacenter Services Operations – Network Configuration, Installation, and Augmentation: Guides and instructs less experienced technicians on implementing network solutions and signs off on client configurations.
• Technical Support and Troubleshooting: Monitors and assigns work in a ticketing environment, mentoring staff to troubleshoot and maintain systems within SLAs.
• Safety and Compliance: Oversees SOPs/MOPs, site rules, security procedures, and health and safety guidelines during on-site work.
• Continuous Improvement: Trains advanced techniques and adheres to SOPs for data center change control processes.
• Collaboration, Vendor Relations, and Leadership: Leads collaboration with partners to test installations and ensure SLA compliance.
• Planning & Execution: Completes complex tasks with limited instructions and guides priorities.
• Collaboration & Partnership: Builds partnerships across teams to deliver impactful work.
• Problem Solving: Develops procedures to identify and resolve issues and documents resolutions.
• Continuous Learning: Actively pursues knowledge and training to stay current.
• Continuous Improvement (Cycle): Recommends improvements to workflows.

Job description

Job Description

Identifies opportunities for others to replace or upgrade server components. Validates cabling and checks that the network environment build and connectivity are established. Monitors and assigns work in a ticketing environment, mentors less experienced technicians, and implements technical solutions. Trains advanced fix and repair techniques that align with corporate objectives, adhering to standard operating procedures (SOPs) and methods of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non‑technical teams, providing subject‑matter expertise to identify and resolve resiliency, reliability, and availability risks.

Responsibilities

• Datacenter Services Operations – Break/Fix and Hardware Maintenance
  • Identifies opportunities for other team members to work with servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
  • Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.
• Datacenter Services Operations – Network Configuration, Installation, and Augmentation
  • Guides and instructs less experienced technicians on best practices for implementing designed and defined network communications and solutions, signing off on client configurations within environments.
  • Validates cabling and checks that devices are connected and error‑free.
• Technical Support and Trouble‑Shooting
  • Monitors and assigns work in a ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs). Identifies and escalates trends and documents steps or resolutions involved in maintaining the environments.
• Safety and Compliance
  • Oversees adherence to all established SOPs/MOPs, ensuring work stays in sync with site rules, colocation vendor rules, and signs‑off within a data center and/or customer site environments.
  • Upholds and ensures established security procedures, considering applicable local regulations, and conducts functional testing of security.
  • Ensures compliance with health and safety guidelines during on‑site work at customer locations and at office, with limited supervision.
• Continuous Improvement
  • Trains advanced fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
  • Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
• Collaboration, Vendor Relations, and Leadership
  • Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
  • Acts as a technical liaison for technical and non‑technical teams, providing subject‑matter expertise to identify and resolve resiliency, reliability, and availability risks.
  • Ensures contractors and vendors deliver quality services and that all SLAs are being met.
  • Contributes to quality assurance through process creation and training of less experienced peers.
• Planning & Execution
  • Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions. Provides guidance to team members on shifting priorities and resources according to team needs.
• Collaboration & Partnership
  • Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.
• Problem Solving
  • Develops and shares procedures to identify and resolve routine or non‑routine issues, serving as an escalation point for the team. Collects and reviews data to troubleshoot complex errors.
• Continuous Learning
  • Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools, staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to improve skills.
• Continuous Improvement (Cycle)
  • Recommends, implements, and shares improvements to enhance the efficiency and effectiveness of complex processes, protocols, and workflows.

Qualifications

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Equal Employment Opportunity Statement

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.