Senior Cybersecurity SOC Manager

OLG; Toronto; On-site; CAD 115,000 - 150,000; Full time

Job summary

A leading gaming entertainment company located in Ontario is looking for a Senior Cybersecurity SOC Manager. This role involves leading the security operations team, managing cybersecurity incidents, and ensuring operational excellence. The ideal candidate has over 7 years' experience in cybersecurity and strong strategic thinking skills. Join us to help deliver great gaming experiences while being part of transformative change in the organization.

Benefits

Flexible Work Environment

Public Service Pension Plan

Variable Pay Program

Qualifications

• Minimum 7 years’ experience in Cybersecurity related disciplines.
• Minimum 10 years’ experience in Information Technology related disciplines.
• Cybersecurity-related personal project portfolio is an asset.

Responsibilities

• Supervise day to day SOC activities.
• Coordinate cross functional response efforts.
• Lead post incident reviews and continuous improvement.
• Provide technical and procedural guidance for escalated security events.
• Oversee high severity security incidents.

Skills

Security Operations

Threat Intelligence

Incident Management

Negotiation and Influence

Strategic Thinking

Education

Post-secondary degree or diploma in Computer Science or Cybersecurity

Cybersecurity Professional Certification (CISSP, GCIH, CCSP, CISM)

IT Service Management Certification (ITIL Foundations)

Job description

Overview

Senior Cybersecurity SOC Manager – GAME ON – OLG needs you. We are transforming our organization to deliver great gaming experiences across digital, retail lottery, and land-based gaming channels. OLG delivered a record $2.4 billion in net profit to the Province of Ontario in fiscal 2023-24 and is expanding with a new strategic direction as a world-class gaming entertainment leader with an omni-channel platform.

We are seeking a passionate Senior Cybersecurity SOC Manager who will lead and manage the daily operations of the security operations team, ensuring timely and effective detection, analysis, investigation, escalation and response to cybersecurity incidents. This role serves as a bridge between cybersecurity leadership (e.g., Director of Cybersecurity Operations) and SOC analysts (Tier 1 to Tier 3), fostering operational excellence, team cohesion, and technical expertise.

YOUR ROLE IN THE GAME

Reporting to the Director Cybersecurity Operations, you will be empowered to:

PRIMARY ACCOUNTABILITIES

• Supervise day to day SOC activities, ensuring consistent monitoring and response to security events, escalations and reporting
• Coordinate cross functional response efforts and ensure timely escalation
• Lead post incident reviews, root cause analyses, lessons learned sessions and drive continuous improvement
• Provide technical and procedural guidance for escalated security events
• Oversee high severity or escalated security incidents, guiding analysts and coordinating with stakeholders
• Oversee security operations procedures, ensuring adherence and effectiveness, including cloud security practices and automated threat responses
• Review actual or potential security incidents and vulnerabilities and ensure they are promptly and thoroughly investigated. Recommend actions and appropriate control improvements. Ensure the integrity and completeness of security records
• Contribute to the creation and maintenance of security policies, standards and procedures integrating new compliance requirements and technological advances
• Responsible for the operation of the incident management process
• Manage, mentor and develop SOC teams including L1, L2 and L3 analysts
• Define and track KPIs, SLAs and analysts' productivity, implement improvements based on performance gaps
• Ensure the efficient use of SIEM, EDR and other tools; oversee integrations and tuning projects
• Manage incident communications, ensuring all parties are aware of incidents and their role in the process
• Lead the review of major incidents and informs service owners of outcomes. Ensure incident resolution within service targets. Analyze metrics and reports on the performance of the incident management process

SECONDARY ACCOUNTABILITIES

• Provide guidance on the application and operation of elementary physical, procedural and technical security controls
• Review and approve investigation reports and incident postmortems for thoroughness and accuracy
• Initiate and monitor actions to investigate and resolve problems in systems, processes and services. Collaborate with others to implement agreed remedies and preventative measures
• Support analysis of patterns and trends to improve problem management processes
• Drive continuous improvement plans, including automation opportunities and process maturity
• Monitor the implementation of effective controls for internal delegation, audit and control relating to information management. Report on the consolidated status of information controls to inform effective decision-making
• Identify risk mitigation measures required in addition to the standard organisation or domain measures
• Contribute to planning and organisation of information assurance and accreditation activities and the development and implementation of information assurance processes
• Monitor service delivery performance metrics
• Follow standard approaches to perform basic vulnerability assessments for small information systems

COACHING/MENTORSHIP ACCOUNTABILITIES

• Coach colleagues to develop their target skills and capabilities in line with team and personal goals
• Allocate routine tasks or project work, in line with team objectives and individual capabilities. Monitor quality and performance against agreed criteria to make learning recommendations or to escalate concerns
• Help individuals navigate areas of uncertainty, offering practical advice and connecting them with the appropriate resources when needed
• Support learning and development activities under routine supervision

WHAT YOU NEED TO PLAY

Work Experience: Minimum 7 years’ experience in Cybersecurity related disciplines. Minimum 10 years’ experience in Information Technology related disciplines. Cybersecurity-related personal project portfolio is an asset.

Education: Post-secondary degree or diploma, preferably in Computer Science or Cybersecurity. Cybersecurity Professional Certification (CISSP, GCIH, CCSP, CISM) and IT Service Management Certification (ITIL Foundations) are assets. Knowledge of access control, network, cryptography, incident detection/ prevention tools, privacy requirements, report writing, system administration (multiple platforms), and threat intelligence are desired.

Critical Skills: Security Operations, Threat Intelligence, Incident Management

Negotiation and Influence: ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships

Strategic Thinker: strong strategic and critical thinker with ability to solve challenges creatively

Collaboration & Fun: inclusive and collaborative work style

Integrity and Trust: operate with transparency and openness

Licenses, Registrations, Certificates: AGCO Category 2 Gaming Assistant Registration (Initiated at offer stage – employment is conditional upon obtaining and maintaining this license)

PERKS OF JOINING OUR TEAM

• Part of a Bigger Picture: socially responsible company that gives back to Ontario
• Flexible Work Environment: to help balance both work and life
• Freedom to Innovate: supports new and better ways to be successful
• Be your Authentic Self: values diversity
• Learning Galore: 24-7 access to robust online learning programs
• Public Service Pension Plan: participates in a major defined benefit pension plan
• Variable Pay Program: performance-based incentives (Permanent OLG Employees Only)

Learn about OLG – GAME ON!

OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is undergoing a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.

The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.

Equity, diversity, and inclusion are essential elements of our culture. At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.

To learn more about OLG go to our website at www.olg.ca

We look forward to hearing from you. Interested applicants please apply online by November 14, 2025.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

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Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of applicable law and will be used for the purpose of determining qualifications for employment with OLG and for recruitment purposes. The information will be managed in accordance with privacy policies. For questions about this collection, please contact [e-mail].