Senior Customer Success Manager - SaaS, Legal Tech

Actionstep; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading software company in Toronto is seeking a Customer Success Manager to build long-term customer relationships and drive account retention. The ideal candidate will have 4-6 years of customer success experience, excellent communication skills, and a background in SaaS or legal technology. Join this dynamic team and enjoy a focus on professional development, with a competitive salary range from $80,000 to $100,000.

Benefits

Robust medical, dental, vision offerings

401K with company match

Flexible working and PTO

Take your birthday off

Frequent team building events

Fantastic training and development opportunities

Qualifications

• 4-6 years of experience in customer success or account management, preferably in a SaaS environment.
• Exceptional leadership and communication skills, especially with senior stakeholders.
• Self-motivated and able to work independently with minimal direction.

Responsibilities

• Build strong relationships with customers and resolve their issues effectively.
• Serve as the primary interface for critical situation management.
• Educate customers on product capabilities to ensure maximum value.

Skills

Customer relationship management

Problem-solving

Communication skills

Team collaboration

Time management

Education

Bachelor’s degree in Business, Communications, Technology

Tools

Salesforce

ChurnZero

Job description

A leading software company in Toronto is seeking a Customer Success Manager to build long-term customer relationships and drive account retention. The ideal candidate will have 4-6 years of customer success experience, excellent communication skills, and a background in SaaS or legal technology. Join this dynamic team and enjoy a focus on professional development, with a competitive salary range from $80,000 to $100,000.