Senior Customer Success Manager — Ops, Training & Quality

Targeted Talent; Surrey, Richmond, Delta, Vancouver; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading staffing agency in the Metro Vancouver Regional District is seeking an Account Manager to oversee a customer success team. The ideal candidate will have over five years of customer success experience and be skilled in managing teams, resolving issues, and working in a customer-facing role. Responsibilities include hiring and training staff, conducting performance evaluations, and preparing reports. The position requires excellent communication skills and proficiency in project management tools.

Qualifications

• 5+ years of experience in customer success required.
• 2+ years in a supervisory role preferred.
• Experience in the Food & Beverage or Consumer Packaged Goods domain preferred.

Responsibilities

• Oversee and assist customer success employees in their job duties.
• Help build and manage infrastructure for customer success.
• Conduct performance evaluations and handle employee discipline.

Skills

Customer success experience

Communication skills

Problem resolution skills

Project management knowledge

Software proficiency (MS Office)

Education

Bachelor's degree in business or technology

Tools

Salesforce

Job description

A leading staffing agency in the Metro Vancouver Regional District is seeking an Account Manager to oversee a customer success team. The ideal candidate will have over five years of customer success experience and be skilled in managing teams, resolving issues, and working in a customer-facing role. Responsibilities include hiring and training staff, conducting performance evaluations, and preparing reports. The position requires excellent communication skills and proficiency in project management tools.