Senior Customer Success Manager Marine Insurance Suite

Insurity; Canada; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading software company in insurance is searching for a Senior Customer Success Manager for the Insurity Marine Suite. This cross-functional role combines sales, customer success, and solution consulting. Responsibilities include managing customer relationships, ensuring compliance, tracking customer satisfaction, and identifying upsell opportunities. The ideal candidate will have a strong understanding of customer KPIs and the insurance industry, and possess excellent communication and organizational skills.

Qualifications

• Experience in customer relationship management and client engagement.
• Strong presentation and reporting skills.
• Ability to understand and communicate customer KPIs effectively.

Responsibilities

• Serve as the primary point of contact for assigned customers.
• Prepare and lead effective customer meetings.
• Maintain up-to-date workflow management and customer tools.

Job description

A leading software company in insurance is searching for a Senior Customer Success Manager for the Insurity Marine Suite. This cross-functional role combines sales, customer success, and solution consulting. Responsibilities include managing customer relationships, ensuring compliance, tracking customer satisfaction, and identifying upsell opportunities. The ideal candidate will have a strong understanding of customer KPIs and the insurance industry, and possess excellent communication and organizational skills.