Senior Customer Success Manager - Climate Tech Growth

Diagram; British Columbia; Hybrid; CAD 80,000 - 90,000; Full time

Job summary

A climate tech start-up based in Vancouver is seeking a Senior Customer Success Manager to enhance customer relationships and drive retention. This role involves the ownership of customer onboarding, collaboration with Sales for upselling, and ensuring clients derive value from the platform. Ideal candidates should have over 4 years of B2B experience, excellent communication skills, and comfort working in fast-paced environments. Compensation is competitive, ranging from $80,000 to $90,000 CAD, tied to performance and impact.

Benefits

Competitive salary with performance reviews

Extended health, dental, and vision benefits

Lifestyle Spending Account (LSA)

Qualifications

• 4+ years of B2B customer-facing experience.
• Comfort meeting and presenting to executive-level contacts.
• SaaS experience is beneficial but not mandatory.

Responsibilities

• Foster connections with customers to enhance satisfaction and retention.
• Take ownership of onboarding new customers to ensure a smooth transition.
• Collaborate with Sales to identify upselling opportunities.

Skills

B2B customer-facing experience

Exceptional communication skills

Proficient using Excel

Experience in high-growth companies

Tools

Clickup

Slack

Google Workspace

Job description

A climate tech start-up based in Vancouver is seeking a Senior Customer Success Manager to enhance customer relationships and drive retention. This role involves the ownership of customer onboarding, collaboration with Sales for upselling, and ensuring clients derive value from the platform. Ideal candidates should have over 4 years of B2B experience, excellent communication skills, and comfort working in fast-paced environments. Compensation is competitive, ranging from $80,000 to $90,000 CAD, tied to performance and impact.