Senior Customer Success Manager - AI & Adoption Leader

ServiceNow; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading cloud computing company in Toronto is seeking a Senior Customer Success Manager to oversee customer engagement and foster product adoption. The ideal candidate will leverage AI to enhance business processes and must have at least 7 years of relevant experience and ServiceNow certifications. This role is essential for ensuring customer success and maximizing value from ServiceNow's products.

Qualifications

• Minimum 7 years of related work experience; OR equivalent work experience.
• Creativity with comfort running projects independently.
• Ability to improve complex issues through analysis and resolution.

Responsibilities

• Oversee the engagement and outcomes for customers in your portfolio.
• Ensure customers are technically healthy and using the latest product version.
• Guide other ServiceNow teams to address customer issues.

Skills

AI integration in work processes

Project management

Collaborative work

Education

ServiceNow certifications

Job description

A leading cloud computing company in Toronto is seeking a Senior Customer Success Manager to oversee customer engagement and foster product adoption. The ideal candidate will leverage AI to enhance business processes and must have at least 7 years of relevant experience and ServiceNow certifications. This role is essential for ensuring customer success and maximizing value from ServiceNow's products.