Senior Customer Success Lead - Remote & High-Impact

Targeted Talent; Abbotsford; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading talent management company in Canada is seeking a Customer Success Lead to oversee the customer success team. This role involves managing team performance, defining service quality guidelines, and enhancing customer satisfaction. The ideal candidate will have over five years of experience in customer success, along with supervisory experience in a customer-facing role. This position may require up to 30% travel and is based in Abbotsford.

Qualifications

• Minimum five years of customer success experience required.
• Two years in a supervisory role preferred.
• Experience in the Food & Beverage or Consumer Packaged Goods industry desired.

Responsibilities

• Oversee and assist customer success employees.
• Build infrastructure and standard operating procedures for the department.
• Manage performance evaluations and training of new hires.

Skills

Customer success experience

Excellent communication skills

Problem resolution skills

Project management knowledge

Ability to work in a remote environment

Education

Bachelor's degree in business or similar

Tools

Salesforce

MS Office (Excel)

Job description

A leading talent management company in Canada is seeking a Customer Success Lead to oversee the customer success team. This role involves managing team performance, defining service quality guidelines, and enhancing customer satisfaction. The ideal candidate will have over five years of experience in customer success, along with supervisory experience in a customer-facing role. This position may require up to 30% travel and is based in Abbotsford.