Senior Customer Success Lead for AI-Driven Outcomes

ServiceNow, Inc.; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading enterprise software company is seeking a Senior Customer Success Manager in Toronto, Canada, to oversee customer portfolios, ensuring effective use of products and driving adoption. Successful candidates will have substantial experience in integrating AI into work processes and a minimum of 7 years in a related role. Join us to help customers achieve better business outcomes and maximize the value of their ServiceNow investments.

Qualifications

• Minimum 7 years of related work experience.
• Experience in integrating AI into processes.
• Creativity with independent project management.

Responsibilities

• Oversee customer engagement and outcomes.
• Ensure customers use the latest product version.
• Help customers create new use cases and success stories.
• Resolve escalated client issues quickly.

Skills

AI integration

Problem-solving

Project management

Collaboration

ServiceNow certifications

Job description

A leading enterprise software company is seeking a Senior Customer Success Manager in Toronto, Canada, to oversee customer portfolios, ensuring effective use of products and driving adoption. Successful candidates will have substantial experience in integrating AI into work processes and a minimum of 7 years in a related role. Join us to help customers achieve better business outcomes and maximize the value of their ServiceNow investments.