Senior Customer Success Executive - Strategic Growth & Renewal

ServiceNow; Calgary; Hybrid; CAD 150,000 - 200,000; Full time

Job summary

A global technology leader in Calgary is seeking a Principal Customer Success Executive to oversee customer relationships and ensure satisfaction. This role requires strong executive engagement and a proven track record in consulting and transformation leadership, with a focus on maximizing ServiceNow's value for clients. The ideal candidate will have over 15 years of experience in client-facing roles and a deep understanding of AI integration and customer strategy.

Qualifications

• Strong experience with senior IT and business leaders.
• Experience in project problem diagnosis and solution development.
• Experience in critical subject areas like IT Strategy and Planning.

Responsibilities

• Lead high-complexity transformations in strategic customers.
• Work with senior executives to shape customer strategy.
• Improve overall customer satisfaction.

Skills

AI integration

Client engagement

Account management

Consulting

Transformation leadership

Education

Canadian citizenship or permanent residency

15+ years in client-facing roles

Job description

A global technology leader in Calgary is seeking a Principal Customer Success Executive to oversee customer relationships and ensure satisfaction. This role requires strong executive engagement and a proven track record in consulting and transformation leadership, with a focus on maximizing ServiceNow's value for clients. The ideal candidate will have over 15 years of experience in client-facing roles and a deep understanding of AI integration and customer strategy.