Senior Customer Success Business Partner

Anaplan; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading software solutions company in Canada is seeking a skilled Customer Success Manager to manage a portfolio of customers, helping them maximize ROI and achieve business transformation. Candidates should have experience in customer success and excellent communication skills. This is an opportunity to work in a dynamic environment and engage with high-profile clients, contributing to impactful projects while fostering a supportive workplace culture.

Qualifications

• Experience in customer success, presales, or management consulting.
• Proven experience in Technical Customer Success, SaaS platforms, or technology consulting.
• Excellent communication and presentation skills.

Responsibilities

• Manage a portfolio of customers focusing on adoption and retention.
• Serve as a trusted advisor to help customers achieve objectives.
• Lead Quarterly Success Reviews and present Success Scorecards.

Skills

Customer success

Communication skills

Problem-solving

Stakeholder engagement

Education

Degree in Finance, Supply Chain, or Sales & Marketing

Job description

Employer Industry: Business Analytics and Software Solutions

Why consider this job opportunity

Opportunity for career advancement and growth within the organization
Work in a dynamic and innovative environment focused on customer success
Engage with high-profile clients, including Fortune 50 companies
Contribute to impactful projects that drive business transformation
Supportive and inclusive workplace culture that values diversity and innovation

What to Expect (Job Responsibilities)

• Manage a portfolio of customers, focusing on adoption, expansion, retention, and maximizing ROI
• Serve as a trusted advisor, helping customers achieve their objectives and transforming their processes
• Lead Quarterly Success Reviews (QSRs) and present Success Scorecards to executive sponsors
• Identify customer pain points and guide them on how to leverage the company's platform
• Build and maintain strong relationships with customers to drive satisfaction and loyalty

What is Required (Qualifications)

• Experience in customer success, presales, or management consulting
• Background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics
• Excellent communication and presentation skills for engaging stakeholders at all levels
• Proven experience in Technical Customer Success, SaaS platforms, or technology consulting
• Strong problem-solving skills with a customer-first mindset and ability to manage multiple priorities

How to Stand Out (Preferred Qualifications)

• Degree in Finance, Supply Chain, or Sales & Marketing
• Management consulting experience
• Subject matter expertise in Planning and Modeling, particularly in Supply Chain, Finance, or Sales
• Experience advising on or establishing a Center of Excellence or similar governance structure
• Familiarity with the company's platform or comparable enterprise planning solutions

#BusinessAnalytics #CustomerSuccess #CareerOpportunity #DiversityAndInclusion #SaaSPlatforms

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