Senior Customer Experience Specialist

Protective Industrial Products; Laval; On-site; CAD 45,000 - 60,000; Full time

Job summary

A global PPE supplier is seeking a Customer Experience Specialist in Laval, QC. The role involves providing high-quality customer support through various channels, managing orders, and resolving issues. The ideal candidate has over 5 years of customer service experience, is proficient in Microsoft Office, and can work effectively in a team environment. This position offers a dynamic work schedule from 11 am to 8 pm EST, ensuring coverage for West Coast customers.

Qualifications

• Minimum of 5 years customer service experience required.
• Strong commitment to customer service is essential.
• Demonstrated ability to manage multiple tasks effectively.

Responsibilities

• Manage calls from customers and salespeople.
• Respond to customer inquiries via email.
• Accurately enter customer orders in the ERP system.
• Generate quotes for customers.
• Maintain knowledge of evolving product offerings.
• Provide excellent customer service.

Skills

Excellent communication and interpersonal skills

Strong operational skills

Customer service commitment

Attention to customer requests

Stress management

5 years customer service experience

Microsoft Office proficiency

ERP system knowledge

Time management

Organization skills

Tools

Microsoft Office

ERP system

Job description

A global PPE supplier is seeking a Customer Experience Specialist in Laval, QC. The role involves providing high-quality customer support through various channels, managing orders, and resolving issues. The ideal candidate has over 5 years of customer service experience, is proficient in Microsoft Office, and can work effectively in a team environment. This position offers a dynamic work schedule from 11 am to 8 pm EST, ensuring coverage for West Coast customers.