Senior Customer Experience Lead - Banking Tech & Sales

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading bank in the Americas is seeking a Senior Customer Experience Associate at the Markham & Steeles Branch. This role focuses on building strong customer relationships, assisting with banking needs, and contributing to branch sales targets. Ideal candidates will have prior banking experience and strong technical skills to support digital banking options. Competitive compensation and opportunities for professional development are offered.

Benefits

Professional development opportunities

Collaborative team environment

Competitive compensation and benefits

Qualifications

• Willing to assist in a professional, friendly and efficient manner.
• Available to work a flexible schedule.
• Experience with conducting simple sales and providing financial advice.
• Strong technical skills to promote digital banking options.
• Previous banking experience is a strong asset.

Responsibilities

• Act as a lobby leader to triage and assist customers.
• Contribute to branch targets through sales opportunities.
• Introduce clients to mobile banking applications.
• Build strong customer relationships.
• Explain complicated concepts simply.

Skills

Customer service

Sales

Technical skills

Relationship building

Job description

A leading bank in the Americas is seeking a Senior Customer Experience Associate at the Markham & Steeles Branch. This role focuses on building strong customer relationships, assisting with banking needs, and contributing to branch sales targets. Ideal candidates will have prior banking experience and strong technical skills to support digital banking options. Competitive compensation and opportunities for professional development are offered.