Senior Customer Experience & Escalations Leader

goeasy Ltd; Pickering; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading financing provider in Pickering, Ontario seeks a Senior Customer Service Representative to enhance exceptional customer experiences. The role involves managing queries, providing support to the team, and resolving escalated issues. Candidates must have substantial problem-solving abilities and experience in a call center environment. Join us for competitive perks including healthcare, RRSP matching, employee discounts, and a paid birthday off.

Benefits

RRSP matching

Employee discounts on furniture, electronics, appliances

24/7 healthcare with Virtual Doctor Appointments

Customizable benefits package

Paid time off for birthdays

Internal development training programs

Qualifications

• At least a year of experience in customer service in a call center environment is required.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Investigate, analyze, and respond to Leadership Ticket queue requests.
• Review and follow up on escalated customer issues.
• Provide live floor support during training initiatives.

Skills

Problem-solving skills

Analytical skills

Communication skills

Interpersonal abilities

Multitasking abilities

Job description

A leading financing provider in Pickering, Ontario seeks a Senior Customer Service Representative to enhance exceptional customer experiences. The role involves managing queries, providing support to the team, and resolving escalated issues. Candidates must have substantial problem-solving abilities and experience in a call center environment. Join us for competitive perks including healthcare, RRSP matching, employee discounts, and a paid birthday off.