Senior Customer Experience Associate Coburg & Robie, Halifax, NS (30 Hours Week)

Scotiabank Global Site; Halifax; On-site; CAD 30,000 - 40,000; Part time

Job summary

A leading banking institution seeks a Senior Customer Experience Associate in Halifax. This part-time role emphasizes building strong customer relationships, delivering excellent service, and promoting digital banking solutions. Candidates should possess strong customer service and technical skills, with prior banking experience as an asset.

Benefits

Competitive compensation and benefits package

Professional development opportunities

Qualifications

• Experience conducting simple sales and proactive marketing calls.
• Willingness to assist in a professional and efficient manner.
• Availability for a flexible work schedule.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers' needs.
• Promote and demonstrate use of digital banking services.

Skills

Strong customer service skills

Technical skills

Ability to promote digital banking

Previous banking experience

Job description

Requisition ID : 237374

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face character and heart of our branches. Scotiabank is a place where we put our customers first and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network the focus is to provide exceptional service throughout the customers journey by :

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
• Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities including opening day-to-day accounts fulfilling pre-approved credit opportunities and processing GICs
• Nurturing rich long-standing relationships
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you

In this role you will :

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you :

• Have strong customer service skills
• Are willing to assist in a professional friendly and efficient manner
• Are available to work a flexible schedule
• Have experience with conducting simple sales proactive marketing calls and providing financial advice
• Have strong technical skills able to promote and demonstrate the use of digital / self-service banking options
• Previous banking experience is a strong asset

Whats in it for you

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
• A competitive compensation and benefits package

Location(s) : Canada : Nova Scotia : Halifax

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.

Required Experience :

Senior IC

Key Skills

Catering,Asset,Corporate Finance,Environmental Science,Linux Administration

Employment Type :

• Part-Time

Experience :

• years

Vacancy :

• 1