Senior Customer Experience Associate - Central City Branch, Vancouver, BC (22.50Hours/Week)

Scotiabank; Vancouver; In loco; CAD 25.000 - 30.000; Part-time

Descrizione del lavoro

Scotiabank seeks a Senior Customer Experience Associate at the Central City Branch in Surrey, BC. This part‑time role (22.5 hours/week) focuses on delivering outstanding customer service, identifying simple sales opportunities, and guiding clients through digital banking options.

Ideal candidates are friendly, tech‑savvy, and able to work a flexible schedule while contributing to a supportive team environment and helping customers achieve their financial goals.

Competenze

• Demonstrated ability to build strong customer relationships
• Experience with simple sales and proactive outreach
• Ability to explain banking concepts clearly and simply
• Comfort with promoting digital/self‑service options
• Banking experience is an asset

Mansioni

• Act as lobby leader, triaging and assisting customers
• Identify and fulfill simple sales opportunities (accounts, GICs)
• Promote Scotiabank mobile apps and digital banking tools
• Deliver excellent service throughout the customer journey

Conoscenze

Customer service

Sales experience

Financial advice

Digital banking

Descrizione del lavoro

Select how often (in days) to receive an alert:

Title: Senior Customer Experience Associate - Central City Branch, Surrey, BC (22.50Hours/Week)

Requisition ID: 275749

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:

• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice
• Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
• Previous banking experience is a strong asset

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities– for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
• A competitive compensation and benefits package

Location(s): Canada : British Columbia : Vancouver

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.