Senior Credit Specialist, Credit Services - Bilingual

Canadian Imperial Bank of Commerce; Montreal; Remote; CAD 70,000 - 90,000; Full time

Job summary

A major financial institution in Montreal is looking for a Senior Credit Specialist to provide guidance and support in credit-related issues. This full-time role requires extensive credit-lending experience and fluency in both French and English. You will engage with clients, resolve issues efficiently, and contribute to a positive customer experience. The position allows for remote work with some on-site requirements initially.

Benefits

Competitive compensation

Employee assistance programs

Wellbeing support

Qualifications

• Extensive working experience in a credit-lending environment.
• Excellent problem-solving techniques and client engagement skills.
• Adaptable and flexible with strong relationship-building abilities.

Responsibilities

• Guide and support Credit Service Specialists and management on escalated credit issues.
• Provide exceptional customer experiences to build confidence in the organization.
• Resolve customer issues at the first point of contact.

Skills

Client engagement

Relationship building

Problem solving

Product knowledge

Fluency in French and English

Job description

What you'll be doing

The primary role of the Senior Credit Specialist is to provide guidance and support to the Credit Service Specialists, management team and various CIBC partners on escalated complex credit issues including support to Cards Call Center and Banking Centres. The job requires an extensive working experience in a credit-lending environment. The Senior Credit Specialist will strive to maintain a strong focus on the achievement of service excellence by providing positive memorable customer experiences that build confidence in our organization. Representatives are expected to respect and uphold CIBC guidelines, rules, policies, and procedures.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

Please note that you will need to come on-site the first 4 to 6 weeks from the start date for equipment and accesses.

Please note that this is a full-time remote role and you must be flexible to work our processing center hours - Monday to Friday from 8:00 am to 6:00 pm.

How you'll succeed

• Client engagement - Select actions that are above and beyond the call of duty to enhance the customer experience. Ensure that customer communications in every interaction are clear, free of ambiguity and based on solid knowledge and expertise.

• Relationship building - Take personal ownership of customer issues to ensure they are resolved and acted upon with completeness at the first point of contact. Maintain a highly positive attitude in every customer interaction.

• Recommending solutions - Offer ideas and suggestions to improve the overall customer experience and our working environments that are focused and include recommendations to improve. Maintain professional and personal credibility and integrity.

• Product knowledge- Strengthen Customer Loyalty by ensuring that our customer needs are matched to appropriate products and services.

• Computer savvy- Easily navigate and focus on multiple software applications and dual monitors.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.

• You’re adaptable and flexible. You adjust positively to change and new ways of completing tasks and demonstrate resiliency to change

• You have excellent problem solving techniques. With the ability to take ownership and the ability to define the root cause of a problem/issue, generate solutions, decide on a course of action and be accountable for actions and decisions.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

• You're fluent in French and English to support business operations outside of Quebec, Canada .

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support, and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location Mont-1155 Rene Levesque 7th

Employment Type Temporary (Fixed Term)

Weekly Hours 37.5

Skills Call Center, Client Service, Communication, Customer Experience (CX), Outbound Calls, Work Collaboratively