Senior Credit Risk Analyst

Shopify Inc.; Canada; Remote; CAD 110,000 - 140,000; Full time

Job summary

Shopify Inc. is seeking a Senior Credit Risk Analyst to own complex investigations and make defensible mitigation decisions, helping evolve policies and tools that manage risk at scale. You will partner with Product, Engineering, and Data to protect Shopify while supporting a low-friction merchant experience.

You will bring deep domain expertise, communicate with merchants, and guide risk decisions in a fast-moving, global payments environment with a flexible, remote-by-design setup.

Qualifications

• 5+ years of experience within financial services in a risk analysis or underwriting role in digital payments, ecommerce, or marketplace.
• Deep knowledge of merchant credit risk and chargebacks, with the ability to connect multiple signals into a clear risk assessment and mitigation strategy.
• Experience working with high-risk business models such as pre-sales, dropshipping, or subscriptions.
• Sound judgment and ownership when making complex, high-impact decisions in ambiguous situations.
• Clear written and verbal communication across technical and non-technical audiences.
• Curiosity about emerging risks, business models, and opportunities to improve team practices.

Responsibilities

• Review and investigate complex merchant accounts by analyzing business, transaction, fulfillment, and chargeback activity, then make appropriate mitigation decisions.
• Own escalated investigations for high-value and high-visibility merchants.
• Communicate directly with merchants to gather information, address concerns, and explain decisions.
• Monitor portfolio trends and assess how business models, seasonal patterns, and economic conditions affect merchant risk.
• Surface merchant and risk insights and work with Product, Engineering, and Data to improve Shopify’s tools, processes, and detection rules.
• Develop and improve credit risk policies, playbooks, and mitigation strategies.
• Use AI tools to detect threats faster and automate repetitive analysis.
• Share expertise and support the team in producing consistently high-quality investigations.

Skills

Risk analysis

Merchant credit risk

High-risk models

Communication

Collaboration

Data-driven decisions

Tools

MS Excel

Google Sheets

SQL

Job description

Shopify Payments processes billions of dollars for millions of merchants across 175 countries. Our Credit Risk team helps keep that money safe by identifying and mitigating merchant risk before it becomes financial loss while minimizing unnecessary friction for legitimate businesses. Commerce moves fast and risk patterns evolve quickly, so curiosity, sound judgment, speed, and accuracy matter.

As a Senior Credit Risk Analyst, you'll own complex and high-impact investigations, make defensible mitigation decisions, and help evolve the policies, detection models, and tools Shopify uses to manage risk at scale. You'll bring deep domain expertise and partner with Product, Engineering, and Data to protect Shopify while supporting a low-friction merchant experience.

Key Responsibilities

• Review and investigate complex merchant accounts by analyzing business, transaction, fulfillment, and chargeback activity, then make appropriate mitigation decisions
• Own escalated investigations for high-value and high-visibility merchants
• Communicate directly with merchants to gather information, address concerns, and explain decisions
• Monitor portfolio trends and assess how business models, seasonal patterns, and economic conditions affect merchant risk
• Surface merchant and risk insights and work with Product, Engineering, and Data to improve Shopify’s tools, processes, and detection rules
• Develop and improve credit risk policies, playbooks, and mitigation strategies
• Use AI tools to detect threats faster and automate repetitive analysis
• Share expertise and support the team in producing consistently high-quality investigations

Qualifications

• 5+ years of experience within financial services in a risk analysis or underwriting role within a digital payments, e-commerce, or marketplace environment
• Deep knowledge of merchant credit risk and chargebacks, with the ability to connect multiple signals into a clear risk assessment and mitigation strategy
• Experience working with high-risk business models such as pre-sales, dropshipping, or subscriptions
• Sound judgment and ownership when making complex, high-impact decisions in ambiguous situations
• Clear written and verbal communication across technical and non-technical audiences
• Curiosity about emerging risks, business models, and opportunities to improve team practices
• Proficiency with MS Excel, Google Sheets, or similar spreadsheet tools
• A collaborative approach to sharing expertise, raising investigation quality, and influencing cross-functional partners
• Experience collaborating cross-functionally to develop and deploy risk policies, mitigation strategies, or detection rules at scale

Nice to have

• Experience working in a fintech environment
• Experience writing SQL or a genuine interest in pulling and analyzing your own data
• Experience using AI tools to speed up analysis or automate workflows

About the discipline

Support at Shopify

Every discipline at Shopify works close to real merchant problems. You'll join a team that owns meaningful scope, ships to a high bar, and helps millions of entrepreneurs start, run, and scale their businesses.

Growth and rewards

Mastery-matched compensation.

~Mastery

At Shopify, getting better at your craft and increasing your impact is how you grow. Twice a year, we assess both in our ~Mastery cycle, Shopify’s performance review. Achieving higher ~Mastery is a promotion, and when you earn a promotion your total rewards grow with it. Crafter and manager are equal paths, so you can pursue excellence in the craft you’re best at.

Total Rewards

With Flex Comp, your Rewards Wallet gives you agency over your compensation mix. Adjust your mix of cash, restricted share units, and stock options (including programs like Long-Term Equity)* to where it makes sense for you, and mix it up anytime as life and priorities change. Buying a house? Want more skin in the game? Just experimenting? It’s your call.

* Flex Comp program offerings vary based on location, role, and employment type. Full details are set out in our Terms & Conditions and related plan documents.

Built for real life

Room for the rest of your life.

Flexible work, remote by design

A flexible vacation policy means most Shopifolk can take the vacation days they feel they need to recharge.

If a change of everyday scenery is more your jam, Destination 90 means you can work from (almost) anywhere in the world for 90 days of the year.

Your setup

• Your battlestation is your home base. Request the desk, chair, and AV gear you need to get shit done.
• Our health and welfare benefits may include health, dental, vision, disability, and life insurance depending on your country.
• If you’re in a country without a package, you'll receive a monthly allowance.
• We also offer mental health support for you and your dependents, including immediate and confidential services like counseling and coaching sessions.

Family support

• We offer fertility benefits globally, along with paid parental leave to welcome a new family member.

The Life Story is how we understand the themes of your career journey so far, human to human. What you’ve learned, and how you made a difference. Show us the trophies and the bruises: the problems you’ve solved, the challenges you encountered, the decisions you made, and the lessons you learned along the way.