Senior Coordinator, Performance Improvement and Capacity-Building

CGI Njoyn; Toronto; On-site; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Retirement Planning Program

Generous vacation days

Work-life balance

Learning and Professional Development

Flexible benefits program

Job summary

CIHI is seeking a Senior Coordinator, Performance Improvement and Capacity-Building to support the Health System Performance Branch. You will drive project plans, coordinate data releases, and enable capacity building for health system stakeholders across Canada.

You will manage stakeholder engagement, triage data requests, and contribute to knowledge translation while ensuring high-quality publication and dissemination of CIHI data products.

Qualifications

• Undergraduate degree in Health Sciences or related field or equivalent experience.
• 3–5 years coordinating projects or programs in health or research settings.
• Experience coordinating meetings, stakeholder engagement and multi-partner projects.
• Asset: experience with data request intake, tracking, and data access processes.
• Asset: familiarity with CIHI products and data holdings.

Responsibilities

• Develop and maintain project plans and timelines; provide status updates to management.
• Coordinate operational activities for analytic products, data releases, and projects.
• Oversee data requests intake and liaise with teams and partners to ensure timely fulfillment.
• Support client onboarding for data tools and services.
• Coordinate production, publication, translation and dissemination of materials with QA.

Skills

Project coordination

Stakeholder engagement

Analytic reporting

Data visualization

Written and verbal communication

Synthesis of information

MS Office

CRM/ intake systems

Education

Bachelor's degree in Health Sciences or related field

Tools

MS Project

SharePoint

Gantt charts

Job description

Senior Coordinator, Performance Improvement and Capacity-Building

We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.

CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.

At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include

• Retirement Planning Program
• Generous vacation days for permanent and long-term contracts
• Work-life balance
• Learning and Professional Development Program
• Flexible benefits program from your first day on the job for permanent and long-term contracts

Why is this role important?

CIHI’s Health System Performance Branch develops and reports on new indicators of health system performance for jurisdictions across the country. The Senior Coordinator is responsible for providing support to the Performance Improvement and Capacity Building Team. The team supports the use and understanding of data to improve overall health system performance with a focus on building the capacity of health system stakeholders to support decision-making at the facility and/or health system level. The team also leads the public reporting of patient reported experience measures (PREMS).

The Senior Coordinator coordinates and drives operational activities that support the delivery, dissemination and quality of CIHI’s data products, services and analytic outputs. Working across program and corporate teams, this role develops and oversees project plans, facilitates stakeholder engagement and communications, triages and coordinates data requests and intake processes, contributes to quality assurance and publication/ dissemination activities, and supports knowledge translation and capacity building related to CIHI data holdings.

What you'll do

• Develop and maintain project and program plans using Gantt charts, charters, timelines, milestones; monitor progress and provide status updates to management.
• Coordinate operational and logistical activities for analytic products, data releases, tools and projects including meeting coordination, documentation, approvals, scheduling.
• Oversee intake, triage and tracking of data requests, including client intake mailbox/processes; clarify client requirements and liaise with program teams and external partners to ensure timely fulfillment.
• Support data authorization/registration processes and client onboarding for e tools and data services.
• Coordinate production, publication, translation and dissemination of materials and products; ensure accessibility and quality assurance including fact-checking and signoffs.
• Prepare and maintain written materials: briefing notes, presentations, web content, user guides, training materials and knowledge translation products.
• Organize and facilitate stakeholder, advisory group and project working group onboarding and meetings.
• Maintain stakeholder contact lists, records management and CRM entries; contribute to process documentation and SOPs.
• Identify process gaps and propose process improvements to enhance client service, project delivery and records/workflow management.
• Support budget monitoring and reporting where required; assist with contract/statement-of-work administration for external vendors.
• Participate in cross-functional CIHI project teams and support capacity building and outreach activities.
• As required, perform literature and environmental scans, evidence synthesis, and prepare supporting background analysis for analytic initiatives.

What you'll bring to the table

• Undergraduate degree in Health Sciences, Health Information, Health Services Management, Business, Social Sciences or related field, or equivalent combination of education and related experience.
• 3–5 years of experience in project/program coordination or management in a health or research environment, particularly supporting analytic reporting, data products, or multi stakeholder initiatives.
• Demonstrated experience coordinating meetings, stakeholder engagement, and multi partner projects.
• Experience supporting data request intake/tracking or data access processes (triage, feasibility assessment, tracking timelines) is an asset.
• Comfort with basic quantitative materials (ability to read and summarize analytic findings); experience with data visualization or infographics is an asset.
• Familiarity with CIHI products, health system data, and health sector stakeholders is an asset.
• Strong project coordination and organizational skills; attention to detail.
• Excellent written and verbal communication and interpersonal skills.
• Strong stakeholder/client-service orientation and ability to manage competing priorities.
• Good judgment, initiative and ability to work independently in a matrix environment.
• Strong facilitation and meeting-management skills.
• Analytical thinking and ability to synthesize information for different audiences.
• Ability to adapt to changing priorities and to reprioritize work quickly.
• Knowledge of the health care system.
• Experience with records management tools (OneDrive, SharePoint), MS Office suite (Word, Excel, PowerPoint, Outlook), and project management tools (MS Project, PMO tools including Gantt charts).
• Experience with CRM, intake/tracking systems and web conferencing platforms (e.g., Adobe Connect) is an asset.

Additional Requirements

• Primary locations: Toronto or Ottawa.
• Must comply with all CIHI workplace policies, including privacy and confidentiality.
• Fluency in English is required, bilingualism in both official languages is an asset.

We thank all those who apply, however, only candidates selected for an interview will be contacted.

At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.

Please note the CIHI Recruiting Team uses email to communicate with applicants. Please make sure your profile has an updated email address that is checked regularly, including the junk/spam mail folder, as we send time sensitive emails (i.e. testing and interview bookings).

Data Privacy and Record Retention Notice

In accordance with Ontario’s legislation, CIHI is required to retain copies of this job posting and all associated application materials for a minimum of three (3) years from the date the posting is removed from public view.

By submitting your application, you acknowledge that your personal information and application data will be stored securely in our systems for this mandatory retention period to ensure compliance with provincial employment standards.