Senior Consultant- ServiceNow Developer

EY; Edmonton; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Mental health benefits

Learning programs

Volunteering through EY Ripples

Job summary

EY is seeking a ServiceNow Senior Consultant to lead complex ServiceNow initiatives for varied clients across Canada. The role requires strong stakeholder engagement, architectural insight, and hands-on implementation experience within IT service management and related application domains.

The successful candidate will guide workshops, ensure timely delivery, and align with client business goals while leveraging EY’s global expertise and local knowledge. Significant travel may be required.

Qualifications

• Minimum 4-8 years of experience in software development.
• Minimum of 1-3 years of ServiceNow implementation experience in complex environments.
• Proficient in all phases of the Application Development lifecycle with experience in an agile environment.
• Ability to travel up to 50% or work outside of local time zones.

Responsibilities

• Serve as the functional and technical expert on ServiceNow projects.
• Design and implement complex ServiceNow solutions meeting customer requirements.
• Coordinate with customers to assess current processes and establish future-state processes.
• Provide oversight and unit testing of code developed by partners or customers.

Skills

ServiceNow experience

Stakeholder management

ITIL knowledge

Effective communication

Education

Bachelor's degree

Tools

ServiceNow Platform

Knowledge Management

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

We’re looking for a ServiceNow Senior Consultant who is experienced at working with a wide range of client stakeholders in software application development space. This confident and articulate communicator is comfortable in front of external and internal stakeholders, operating as a trusted adviser able to lend guidance to clients.

The right candidate is a quick study, who thrives in an environment of continual change. They have demonstrable experience in ServiceNow implementation and process improvement initiatives. Being an adaptable, resilient self‑starter who is able to remain laser‑focused on high‑quality deliverables will set you up for success. Familiarity with IT service management, ITIL framework and ServiceNow platform is essential to be successful in this role.

Your Key Responsibilities

• The Senior Consultant is the functional and technical expert.
• Work on ServiceNow-based projects which includes designs, code reviews, best practices, solution advice etc.
• Design and implement complex solutions to meet customer requirements.
• Configure and implement custom applications/modules.
• Participate in workshops with customers to assess current processes and establish future-state processes.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences.
• Align closely with peers to ensure delivery on time, on budget, on scope.
• Support teams working in other domains to satisfy integration needs.

Skills And Attributes For Success

• Strong written and verbal client-facing communication and presentation skills; should be comfortable interacting with clients.
• The ability to effectively team with diverse skills and backgrounds and foster an innovative and inclusive team‑oriented work environment.
• Experience in preparing and delivering oral presentations.
• An interest in staying abreast of business and industry trends as it relates to ServiceNow.
• A forward thinker and self‑starter that thrives on and adapts quickly to new challenges.
• A strong work ethic, an ability to manage multiple tasks and tight deadlines with confidence and ease, and a high degree of professionalism to tackle evolving, challenging and diverse client needs.
• Strong knowledge of the overall ServiceNow roadmap and experience with assisting clients to understand the myriad of options available to them.

To qualify for the role you must have

• Minimum 4-8 years of experience in software development.
• Minimum of 1-3 years of ServiceNow implementation experience in complex environments.
• Minimum of 4+ years of technology experience, including development, implementation, and maintenance of large‑scale systems.
• Proficient in all phases of the Application Development lifecycle with experience in an agile environment.
• Ability to travel up to 50% OR Ability to work outside of local time zone.
• Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
• Success driving complex issues through analysis and resolution.
• Experience working collaboratively.
• Strong understanding of ServiceNow platform architecture, applications, and modules.
• Experience with integrations between ServiceNow and other tools/systems.
• Excellent verbal and written communication skills, with experience interacting with clients at multiple levels.
• Ability to work independently and manage multiple task assignments.
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgement.
• ServiceNow certifications are preferred.
• Experience with Knowledge Base platforms, ideally ServiceNow Knowledge Management application is a plus.

Ideally, you’ll also have

• CTA certification or pursuing a CTA certification will be a plus.
• Minimum 1 year of experience managing complex stakeholder environments in delivery and/or operational roles.
• Experience with security operations.
• Previous experience with regulatory or compliance based technical solution delivery.

What We Look For

We’re interested in passionate leaders with a strong vision and a desire to stay on top of trends in the Technology Consulting space. If you have a strong passion for helping businesses achieve their IT strategy, this role is for you.

What We Offer

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm‑wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Vancouver & Toronto: $88,000 to $132,000
• Victoria: $80,000 to $120,000

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity