Senior Consultant, GB Plan Sponsor Risk Management

Manulife; Toronto; On-site; CAD 68,000 - 115,000; Full time

Job summary

A leading financial services firm in Toronto is seeking a Senior Consultant to enhance risk governance within the Group Benefits team. The ideal candidate will manage large-scale audits, facilitate negotiations, and contribute to strategic initiatives. This role requires 5-7 years of relevant experience and a university degree. Competitive salary and a hybrid work environment are offered.

Benefits

Flexible work environment

Opportunities for career growth

Supportive and inclusive work culture

Qualifications

• 5-7 years in Group Benefits, ideally in claims, fraud management, underwriting, or related areas.
• Effective communicator with the ability to engage and influence stakeholders.
• Strong organizational skills; adept at managing multiple priorities.

Responsibilities

• Lead and manage large-scale audits for key Plan Sponsors.
• Facilitate and negotiate contractual agreements with Plan Sponsors.
• Contribute to strategic initiatives such as RFPs to support new sales.

Skills

Group Benefits expertise

Claims management

Fraud management

Underwriting

Bilingual (French/English)

Education

University degree or equivalent experience

Tools

Microsoft Office Suite

SharePoint

Job description

As a Senior Consultant within the Group Benefits Plan Sponsor Risk Management team, you will be instrumental in enhancing risk governance and oversight across the Group Benefits business. This role demands strategic thinking, operational excellence, and a deep understanding of risk management practices. You will lead the design, implementation, and execution of initiatives that mitigate risk, improve compliance, and support business growth.

You will manage complex audits, facilitate contractual negotiations, and contribute to high‑impact projects such as RFPs. Success in this role requires strong knowledge of Group Benefits, familiarity with Manulife insurance contracts and claims operations, and the ability to collaborate effectively across cross‑functional teams. Leveraging technology and fostering partnerships will be key to driving continuous improvement and operational resilience.

Note: This job description outlines key responsibilities and qualifications but is not exhaustive. Duties may evolve based on business needs.

Position Responsibilities

• Lead and manage large‑scale audits, including claims and disability audits for key Plan Sponsors.
• Develop and maintain standardized documentation and templates to communicate post‑audit findings.
• Facilitate and negotiate contractual agreements with Plan Sponsors and their Advisors, in collaboration with internal stakeholders.
• Identify operational gaps and recommend targeted process improvements, with a focus on enhancing audit processes.
• Partner with internal teams to ensure compliance, promote best practices, and support effective project execution.
• Contribute to strategic initiatives such as RFPs, supporting new sales and client retention efforts through risk assessment and mitigation strategies.
• Champion continuous improvement in documentation, compliance, and operational processes.

Required Qualifications

• Experience: 5–7 years in Group Benefits, ideally in claims, fraud management, underwriting, or related areas.
• Education: University degree or equivalent experience in business, analytics, legal, or a related field.
• Technical Skills: Proficiency in Microsoft Office Suite and SharePoint.

Preferred Qualifications

• Bilingual (French/English): Preferred – ability to support clients across jurisdictions, including outside Quebec.
• Strong organizational and planning skills; adept at managing multiple priorities in a dynamic environment.
• Deep understanding of controls, audit methodologies, and risk management frameworks.
• Effective communicator with the ability to engage and influence stakeholders at all levels.
• Expertise in client relationship management and contractual negotiations.
• Proven ability to navigate complex issues and mitigate high‑risk scenarios.
• Adaptable to evolving business needs and organizational change.
• Strong interpersonal skills with a collaborative mindset.
• Strategic thinker with the ability to assess interdependencies and broader business impacts.
• Self‑starter with a proactive approach to managing competing priorities.
• Committed to continuous learning and knowledge sharing.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Location: Waterloo, Ontario

Work Arrangement: Híbrido

Salary range: $68,775.00 CAD - $114,625.00 CAD

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail].