Senior Consultant, Cloud Services

BDO Canada; Ottawa; On-site; CAD 84,000 - 128,000; Full time

Job summary

BDO Canada is seeking a Senior Consultant in its Cloud Services team to support the cloud sales lifecycle, advising on Microsoft CSP, Microsoft 365, Dynamics 365, and Azure, while helping to scale pricing, onboarding, and renewals.

You will lead operational processes across order management, subscription administration, billing, invoicing, and renewals, partnering with Finance and Delivery to ensure accurate processing and reporting.

Qualifications

• Undergraduate degree in a related discipline.
• 5+ years of experience in cloud operations, cloud sales support, customer success, or related fields.
• Experience with Microsoft 365, Dynamics 365, Azure, CSP, or similar SaaS/cloud platforms.
• Strong understanding of quoting, subscription management, onboarding, billing, invoicing, forecasting, and reporting.
• Advanced analytical skills and proficiency with Excel and Power BI.
• Excellent communication and stakeholder management; able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support cloud sales lifecycle from onboarding to renewal and expansion.
• Provide guidance on Microsoft licensing and cloud solutions to internal stakeholders and clients.
• Partner with sales, delivery, and finance to optimize pricing, licensing, proposals, and change orders.
• Lead process improvements across order management, billing, invoicing, and renewals.
• Develop dashboards and reports to support decision-making and forecasting.
• Collaborate across Sales, Consulting, Finance, Operations, and Customer Success; mentor juniors.

Skills

Cloud operations

Customer engagement

Licensing strategy

Process optimization

Analytical thinking

Stakeholder management

Education

Undergraduate degree in Business, IT, CS, Engineering, Mathematics, or related discipline

Tools

Microsoft Excel

Power BI

Microsoft Office

CRM

ERP/PSA

Job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award‑winning environment that fosters a people‑first culture with a high priority on your personal and professional growth.

Your Opportunity

As a Senior Consultant within BDO's Cloud Services team, you will play a critical role in supporting the growth and success of our cloud business. Acting as a trusted advisor to internal stakeholders and clients, you will drive operational excellence across the cloud sales lifecycle, support strategic initiatives, and help scale processes that enable sustainable growth. You will leverage your expertise in cloud operations, Microsoft licensing, customer engagement, and business process optimization to support sales, delivery, and customer success teams. This replacement role combines consultative client engagement with operational leadership, analytics, and continuous improvement initiatives.

Key Responsibilities

Cloud Sales and Customer Success Support

• Act as a trusted advisor throughout the cloud sales lifecycle, supporting the acquisition, onboarding, renewal, and expansion of cloud services customers.
• Provide expert guidance on Microsoft CSP, Microsoft 365, Dynamics 365, Azure, and other cloud‑based solutions to internal stakeholders and clients.
• Partner with sales and account teams to develop pricing strategies, licensing recommendations, proposals, statements of work, and change orders.
• Support inbound client inquiries and sales activities, identifying opportunities to enhance customer value and drive cloud adoption.
• Serve as a key point of contact for client onboarding activities, ensuring a seamless customer experience and successful transition to service delivery teams.

Cloud Operations and Process Excellence

• Lead and continuously improve cloud operational processes across order management, subscription administration, billing, invoicing, and renewals.
• Collaborate with finance, delivery, and customer success teams to ensure accurate processing, reconciliation, and reporting of cloud transactions.
• Identify operational inefficiencies and implement scalable solutions that improve service quality, efficiency, and customer satisfaction.
• Develop and maintain documentation, procedures, and best practices that support consistent execution across the Cloud Services business.

Reporting, Analytics and Business Insights

• Develop and maintain dashboards, forecasts, sales performance metrics, and pipeline tracking reports to support business decision‑making.
• Analyze cloud business trends, customer adoption patterns, and operational performance to identify opportunities for growth and optimization.
• Provide regular reporting and insights to leadership on business performance, key wins, risks, customer trends, and operational effectiveness.
• Support the development of sales propensity models and other data‑driven initiatives that improve forecasting accuracy and business outcomes.

Leadership and Stakeholder Collaboration

• Collaborate with cross‑functional teams including Sales, Consulting, Finance, Operations, Marketing, and Service Delivery to achieve business objectives.
• Support the development and execution of strategic initiatives that enhance the effectiveness and scalability of Cloud Services operations.
• Mentor and support junior team members through knowledge sharing, coaching, and process guidance.
• Contribute to special projects and transformation initiatives that support the growth of BDO's Cloud and Managed Services practice.

Product and Industry Expertise

• Maintain deep knowledge of Microsoft licensing programs, cloud offerings, and emerging technologies.
• Deliver training, enablement sessions, and knowledge transfer activities for internal teams and clients.
• Stay current on cloud market trends, licensing changes, and industry best practices to provide informed recommendations.

How Do We Define Success in This Role?

• You demonstrate BDO's core values through all aspects of your work: Integrity, Respect, and Collaboration.
• You are recognized as a trusted advisor by internal stakeholders and clients for your expertise, professionalism, and ability to deliver results.
• You proactively identify opportunities to improve operational efficiency, customer experience, and business performance.
• You effectively manage complex priorities while maintaining high levels of accuracy and attention to detail.
• You leverage data and insights to influence decisions and drive continuous improvement.
• You contribute to the growth and profitability of the Cloud Services business through operational excellence and customer‑focused solutions.
• You foster an inclusive and engaging environment that supports collaboration, learning, and development.
• You champion the adoption of digital tools, automation, and innovative approaches to improve business outcomes.
• You continuously develop your technical, business, and consulting capabilities.

Your Experience And Education

• Undergraduate degree in Business, Information Technology, Computer Science, Engineering, Mathematics, or a related discipline.
• 5+ years of experience in cloud operations, cloud sales support, customer success, business operations, technology consulting, or a related professional services environment.
• Experience supporting cloud‑based solutions, including Microsoft 365, Dynamics 365, Azure, Microsoft CSP, or similar SaaS and cloud platforms.
• Strong understanding of operational processes including quoting, subscription management, customer onboarding, billing, invoicing, forecasting, and reporting.
• Advanced analytical skills with the ability to interpret business data and provide actionable recommendations.
• Strong proficiency with Microsoft Excel, Power BI, and Microsoft Office applications.
• Excellent communication, presentation, and stakeholder management skills.
• Demonstrated ability to manage multiple priorities and lead initiatives in a fast‑paced environment.
• Strong problem‑solving, organizational, and process improvement capabilities.
• Proven ability to work collaboratively across business functions and influence outcomes without direct authority.

Nice to Have

• Experience working within a Microsoft partner ecosystem or Cloud Solution Provider (CSP) environment.
• Experience with CRM, ERP, PSA, or subscription management platforms.
• Knowledge of cloud financial management, licensing compliance, and cloud governance practices.
• Microsoft certifications related to Microsoft 365, Azure, Dynamics 365, or Cloud Solutions.
• Experience within a professional services or consulting organization.
• Experience using Power BI, Power Automate, Copilot, or other automation and data visualization tools.

The expected range of compensation for this role is $84,000 - $128,000 annually.

Why BDO?

Our people‑first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars—Do work with genuine care, Do what matters with purpose, and Do what’s next — shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
• We support your achievement of personal goals outside of the office and making an impact on your community.
• We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose.
• We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm.

Giving back adds up:

Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter:

We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts:

We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility:

All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place. Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct:

Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment‑related outcomes are made by BDO personnel.

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