Senior Compliance Advisor - Fair Business Practices

iA Financial Group; Quebec; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading financial services firm in Quebec is seeking a Senior Compliance Advisor specializing in fair business practices. You will monitor compliance, analyze customer complaints, and collaborate with various departments to enhance business practices. Ideal candidates will hold a Bachelor's degree in law and have 5-8 years of experience in regulatory compliance. The position offers a hybrid work environment along with competitive benefits such as flexible insurance, a pension plan, and personal development days.

Benefits

Flexible group insurance

Competitive pension plan

Stock purchase plan

Telemedicine

Performance bonuses

Discounts on company products

Qualifications

• 5 to 8 years of experience in regulatory compliance, risk management, or oversight in the financial sector.
• In-depth knowledge of requirements related to sound business practices and fair treatment of customers.
• Advanced knowledge of English for communication with internal and external contacts.

Responsibilities

• Act as an internal reference for issues related to fair business practices.
• Monitor and track FTC indicators in sectors and entities subject to regulatory requirements.
• Analyze customer complaints and make recommendations to improve business practices.

Skills

Analytical skills

Communication skills

Influential leadership

Regulatory compliance knowledge

Education

Bachelor's degree in law

Job description

Senior Compliance Advisor – Fair Business Practices

Build the future with us

Would you like to play a key role in implementing and developing compliance practices within a rapidly changing organization? Are you known for your influential leadership, thoroughness, and ability to collaborate with key stakeholders? This opportunity is for you!

We are looking for a Senior Compliance Advisor – Fair Business Practices to join our second line of defense team in Risk Management and Corporate Compliance.

What you will accomplish with us

Leadership and expertise in fair business practices

• Act as an internal reference for issues related to fair business practices and fair treatment of customers (FTC).
• Contribute to the evolution of compliance practices and tools in collaboration with the business sectors and entities concerned.
• Participate in sectoral governance meetings on topics related to sound business practices.
• Support the Head of Regulatory Compliance in reporting and preparing strategic analyses.

Fair treatment of customers (FTC) process

• Monitor and track FTC indicators in sectors and entities subject to regulatory requirements.
• Conduct targeted monitoring activities in sectors and entities subject to fair treatment obligations.
• Produce analyses and recommendations to improve compliance and reduce FTC-related risks.

Complaint handling process

• Analyze customer complaints in accordance with the established process.
• Make decisions for customers in accordance with internal policies and regulatory requirements.
• Identify trends based on the analysis of customer complaints.
• Make recommendations to various departments to correct the causes of complaints and improve business practices.

What could accelerate your success in this position

Required qualifications

• Bachelor's degree in law.
• Relevant experience (5 to 8 years) in regulatory compliance, risk management, or oversight in the financial sector.
• In-depth knowledge of requirements related to sound business practices and fair treatment of customers.
• Excellent analytical, communication, and influential leadership skills.
• Advanced knowledge of English, as the person will be required to communicate with English‑speaking internal and external contacts on a weekly basis.

Why you'll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.
• A healthy, safe, equitable, and inclusive environment where potential can be freely expressed and developed.
• The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces. Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness and personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonuses, discounts on iA products, and more!

Apply now and take control of your career where your talent really counts!

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply—your place may be with us, and we want to get to know you!