Senior Community Manager

Samsara; Canada; On-site; CAD 113,000 - 147,000; Full time

Job summary

A fast-growing technology company in Canada is seeking an experienced Online Community Manager to architect and launch their community strategy. The ideal candidate will have over 8 years of online community management experience, expertise in digital engagement, and the ability to develop a comprehensive community plan. This role offers flexible working options and an opportunity to impact critical industries supporting global infrastructure and sustainability.

Benefits

Opportunity for career advancement

Flexible working model

Collaborative company culture

Qualifications

• 8+ years of experience in online community management, preferably in a B2B SaaS or technology environment.
• Proven experience launching and scaling at least one online community from the ground up.
• Demonstrated ability to develop and manage a community editorial calendar.

Responsibilities

• Architect and launch the end-to-end community strategy, defining mission, KPIs, and recruitment plan.
• Act as the primary host of the community, moderating conversations and ensuring a respectful environment.
• Own the community dashboard and report on key metrics such as membership growth and engagement rates.

Skills

Community management

Digital engagement

Moderation skills

Relationship building

Data analysis

Job description

Why consider this job opportunity:

• Salary range of $113,050 — $146,300 CAD
• Opportunity for career advancement and rapid development within a high-growth environment
• Flexible working model with options for remote work
• Engaging and collaborative company culture that values teamwork and employee contributions
• Chance to impact critical industries that support global infrastructure and sustainability

What to Expect (Job Responsibilities):

• Architect and launch the end-to-end community strategy, defining mission, KPIs, and recruitment plan
• Develop and manage an editorial calendar, creating content and discussion prompts to drive engagement
• Act as the primary host of the community, moderating conversations and ensuring a respectful environment
• Implement programs to encourage member engagement and recognize valuable contributions
• Own the community dashboard and report on key metrics such as membership growth and engagement rates

What is Required (Qualifications):

• 8+ years of experience in online community management, preferably in a B2B SaaS or technology environment
• Proven experience launching and scaling at least one online community from the ground upExpertise in digital engagement and turning customer conversations into actionable insights
• Demonstrated ability to develop and manage a community editorial calendar
• Experience in daily community management and moderation

How to Stand Out (Preferred Qualifications):

• Strategic mindset with the ability to build a comprehensive 12-month community plan
• Proficiency in analytics tools and translating data into actionable insights
• Proven ability to build relationships and influence across departments

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