Senior Coffeehouse Experience Leader

Bridgehead Coffee; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading coffee company in Ottawa is seeking a Coffeehouse Manager to lead their exceptional team. The role requires 2-3+ years of experience in a leadership position and a dedication to outstanding customer service. Responsibilities include training staff, managing store operations, and ensuring a welcoming atmosphere. This position comes with a competitive rewards package, including benefits and discounts.

Benefits

Comprehensive Group Benefits Plan

Paid Vacation & Sick Days

Company Discounts on all products

Qualifications

• Minimum of 2–3+ years of experience in a Store Manager or equivalent leadership role.
• A proven leader and exemplary model of hospitality.
• Strong financial acumen and inventory management experience.
• Excellent communication, interpersonal, and problem-solving skills.
• Physically fit to stand, walk, bend, twist, and lift up to 40 kg.

Responsibilities

• Provide effective leadership to motivate and direct team members.
• Recruit, hire, train, schedule, supervise, and evaluate team members.
• Anticipate and respond to customer needs.
• Model and ensure standards for hospitality and cleanliness.
• Manage store costs including inventory and payroll.

Skills

Leadership

Customer service

Communication

Problem-solving

Job description

A leading coffee company in Ottawa is seeking a Coffeehouse Manager to lead their exceptional team. The role requires 2-3+ years of experience in a leadership position and a dedication to outstanding customer service. Responsibilities include training staff, managing store operations, and ensuring a welcoming atmosphere. This position comes with a competitive rewards package, including benefits and discounts.