Senior Cloud Security Support Engineer (French-Speaking)

Netskope; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading Cloud Security Company in Toronto is seeking a Senior Customer Support Engineer. You will be the primary point of contact for enterprise clients, requiring 5+ years of experience and strong expertise in network security technologies. Essential skills include TCP/IP knowledge and troubleshooting capabilities. Fluency in French is mandatory. This role offers a full-time position in a fast-paced environment, engaging with top-tier customers.

Qualifications

• 5 years of experience in supporting large enterprise customers.
• Excellent knowledge of network security technologies.
• Prior experience with ServiceCloud or other support portal tools.

Responsibilities

• Be the primary point of contact for customer support.
• Troubleshoot issues and find workarounds for customers.
• Write technical notes and knowledge base entries.

Skills

TCP/IP knowledge

Network security technologies support

UNIX/Linux and Windows administration

Troubleshooting

Excellent communications skills

Fluency in French

Education

Bachelor's or Master's degree

Job description

A leading Cloud Security Company in Toronto is seeking a Senior Customer Support Engineer. You will be the primary point of contact for enterprise clients, requiring 5+ years of experience and strong expertise in network security technologies. Essential skills include TCP/IP knowledge and troubleshooting capabilities. Fluency in French is mandatory. This role offers a full-time position in a fast-paced environment, engaging with top-tier customers.