Senior Clinical Quality and Safety Specialist (RN)

Prenuvo; Vancouver; On-site; CAD 120,000 - 148,000; Full time

Benefits offered by this job

401(k)

Private health, dental, vision

Free whole-body scans

Flexible vacation

Commuter benefits

Job summary

Prenuvo is seeking a Senior Clinical Quality and Safety Specialist to lead clinical quality, patient safety, and incident investigations within a fast-growing health-tech environment. The role emphasizes proactive care culture, systemic risk reduction, and cross-functional collaboration with radiology, patient experience, and clinical teams.

You will drive QA initiatives, perform RCAs, and translate findings into actionable improvements while ensuring regulatory compliance and meticulous

Qualifications

• Current and valid RN licensure (multi-state preferred).
• Minimum 5 years of active clinical experience; MRI/radiology/oncology a strong plus.
• Minimum 2 years in clinical quality, patient safety, or risk management.

Responsibilities

• Investigate and resolve clinically related patient complaints with context from patients, clinics, and providers.
• Coordinate triage with radiology, patient experience, and provider teams to ensure timely, empathetic resolutions.
• Provide clinical education to patients regarding medical history and scan results with authority and empathy.
• Prepare and present complex cases for clinical quality review with evidence-based recommendations.

Skills

Clinical complaint management

Patient advocacy

Root cause analysis

Quality & safety

Safety culture

Problem-solving mindset

Communication skills

Education

Registered Nurse licensure

Tools

MRI services

Radiology background

Job description

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again”.

For this Senior Clinical Quality and Safety Specialist position, we are looking for a dedicated and experienced clinical professional (Registered Nurse) with a passion for quality, systemic problem-solving, and a proactive safety culture to join our team. Help reshape the world through proactive healthcare while working with cutting-edge technology and high-performing teams—join us to make a difference in people’s lives!

The ideal candidate will play a critical role in ensuring the highest standards of clinical quality, patient safety, and satisfaction across the Prenuvo ecosystem. In this role, you will be a champion of our “Proactive Care Culture” - viewing incidents and complaints not as individual failures, but as opportunities to identify system vulnerabilities and implement actionable, lasting improvements. You will leverage your clinical background to balance clinical complaint management with proactive quality improvement (QI) initiatives.

This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future).

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You’ll Do

Clinical Complaint Management & Patient Advocacy

• Investigate & Resolve: Process and thoroughly investigate clinically related patient complaints. Gather additional context from patients, clinic staff, and providers as indicated.
• Cross-Functional Triage: Coordinate closely with radiology, patient experience, and provider teams during investigations. Triage and elevate concerns to ensure timely, empathetic, and thorough resolution.
• Clinical Education: Follow up directly with patients to provide clarity and education regarding their medical history, scan results, and the scope of a whole-body MRI, resolving concerns with clinical authority and empathy.
• Case Presentation: Prepare and present complex cases for clinical quality review, offering evidence-based recommendations for resolution and systemic prevention.

Incident Review & Systems-Level Safety Analysis

• Systemic Event Review: Manage the internal incident reporting system. Review safety reports and compile comprehensive event summaries.
• Root Cause Analysis (RCA): Lead or participate in RCAs or alternative incident review systems, moving past surface-level explanations to identify underlying systems issues and latent vulnerabilities.
• Actionable Interventions: Translate incident findings into concrete, actionable items and interventions designed to mitigate future risks.
• Regulatory Compliance: Ensure all safety tracking and incident resolutions remain fully compliant with regulatory and accreditation standards.

Quality Improvement (QI) & Safety Culture

• Drive QI Projects: Partner with multidisciplinary teams to design, implement, and evaluate targeted quality improvement projects aimed at enhancing patient safety, clinical accuracy, and operational efficiency.
• Trend Analysis: Monitor safety and quality data trends to proactively recommend preventative interventions before systemic issues arise.
• Just Culture Champion: Serve as the organizational advocate for a fair, transparent safety culture. Conduct training for clinical and administrative staff to promote psychological safety and transparent incident reporting.

Data Management & Reporting

• Maintain Quality Records: Keep meticulous, secure records of all quality activities, complaints, and incident investigations to support data-driven decision-making.
• Monthly Insights: Prepare monthly quality and safety reports for leadership, highlighting key trends, loop-closure metrics, and strategic opportunities for improvement.

What You’ll Bring

• Licensure: Current and valid multi-state licensure as a Registered Nurse (RN). Willingness and ability to become licensed in additional states as needed.
• Clinical Experience: Minimum of 5 years of experience in an active clinical setting. Experience in MRI services, radiology, or oncology is a strong plus.
• Quality & Safety Expertise: Minimum of 2 years of dedicated experience in a clinical quality, patient safety, or risk management role.
• Safety Culture Alignment: Deep familiarity with and commitment to proactive care culture principles, systemic risk management, and human factors in healthcare safety.
• Problem-Solving Mindset: Exceptional analytical skills with a proven track record of turning safety data into actionable clinical workflows.
• Adaptability: Comfort with (and excitement for) navigating ambiguity, scaling processes, and designing new systems in a fast-growing health-tech environment.
• Communication Skills: Outstanding remote communication, interpersonal, and patient education skills. Proficient in video conferencing, Slack, Google Workspace, and email.

Our Values

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable!
• Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions.
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• The base salary for this role ranges from $85,000 - $105,000 USD depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain prenuvo.com. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to [e-mail].