Senior Client Success Strategist & Adoption Lead

Visa; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading payment technology company is looking for a Sr. Consultant, Client Success to manage client relationships and drive product adoption. This role involves overseeing implementations and ensuring clients maximize the value of Visa products. The ideal candidate should have at least 8 years of relevant experience along with strong analytical and interpersonal skills, focusing on client success. This is a hybrid position based in Toronto, Ontario.

Qualifications

• 8+ years of relevant work experience.
• Experience with advanced degrees or specific combinations of education and experience.

Responsibilities

• Oversee implementation of new Visa products by coordinating teams.
• Build trusted relationships with key client stakeholders.
• Drive and deliver initiatives to improve client product adoption.
• Identify and drive opportunities to optimize client performance.

Skills

Analytical skills

Client relationship building

Customer centricity

Success planning

Client engagement

Critical thinking

Education

Bachelor Degree

Advanced Degree (e.g., Masters, MBA)

Job description

A leading payment technology company is looking for a Sr. Consultant, Client Success to manage client relationships and drive product adoption. This role involves overseeing implementations and ensuring clients maximize the value of Visa products. The ideal candidate should have at least 8 years of relevant experience along with strong analytical and interpersonal skills, focusing on client success. This is a hybrid position based in Toronto, Ontario.