Senior Client Services Coordinator

SGS; Burnaby; On-site; CAD 37,000 - 40,000; Full time

Benefits offered by this job

Health, Dental & Vision

Paid time off

Job summary

SGS is a leading testing, inspection and certification company with a global network. The Sr. Client Services Coordinator acts as the client advocate and laboratory liaison, guiding projects from initial contact through lab work, delivery, and invoicing.

This role leads special programs to increase customer satisfaction and improve processes. Based in Burnaby, Canada, the position involves coordinating with clients and the minerals team to ensure quality service and accurate pricing, while

Qualifications

• Technical Bachelor’s degree, Diploma or equivalent in Chemistry, or a related field required.
• Minimum of 5 years’ relevant experience in a client services role or direct laboratory experience required.
• Adheres to internal standards, policies and procedures.
• Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory.

Responsibilities

• Answers questions and assists clients with method and equipment selection to fit project needs based on technical knowledge of method limitations, field conditions, analytical compatibility, etc.
• Works with clients to resolve disputes to the satisfaction of both parties, including reduction in fees, free shipping, etc.
• Troubleshoots sampling issues, including equipment malfunction and sampling setup errors.
• Enters orders for supplies to ship to clients for sample collection.
• Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and the laboratory.
• Provides quotes and reviews invoice pricing for sample submissions.
• Performs other duties as assigned.

Skills

Client services exp

Education

Chemistry degree or equivalent

Job description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

The Sr. Client Services Coordinator is a key member of the Client Service team, serving as the client advocate and laboratory liaison. By building a strong working relationship with our clients and our technical staff, the Client Services Coordinator guide the successful completion of clients' projects from first contact, through the lab (analytical details & status), to final deliverables and invoicing. The Sr. Client Services Coordinator is a thought leader for the Minerals team, has the most experience, handles the largest clients/ projects, and leads special projects and programs to enhance customer satisfaction and business processes.

• Answers questions and assists clients with method and equipment selection to fit project needs based on technical knowledge of method limitations, field conditions, analytical compatibility, etc.
• Works with clients to resolve disputes to the satisfaction of both parties, including reduction in fees, free shipping, etc.
• Troubleshoots sampling issues, including equipment malfunction and sampling setup errors.
• Enters orders for supplies to ship to clients for sample collection.
• Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and the laboratory.
• Provides quotes and reviews invoice pricing for sample submissions.
• Performs other duties as assigned.

Qualifications

• Technical Bachelor’s degree, Diploma or equivalent in Chemistry, or a related field required.
• Minimum of 5 years’ relevant experience in a client services role or direct laboratory experiencerequired.
• Adheres to internal standards, policies and procedures.
• Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory.

Additional Information

Salary: $27 to $29 per hour

• 80% coverage Health, Dental and Vision
• Paid time off

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.