Senior Client Service Advisor — Banking & CX

Canadian Imperial Bank of Commerce; Parksville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian bank in Parksville is seeking a Senior Client Service Representative to provide exceptional support to clients in managing their banking needs. This role involves engaging with clients, resolving issues, and fostering relationships to help them achieve their financial goals. The ideal candidate will be client-focused, flexible with banking hours including evenings and weekends, and possess strong problem-solving skills. Competitive compensation and a comprehensive benefits program are included.

Benefits

Competitive salary

Incentive pay

Defined benefit pension plan

Vacation offering

Wellbeing support

Employee share purchase plan

Qualifications

• Engage with clients to find the right solutions for their banking needs.
• Be flexible to work our banking centre hours including evenings and weekends.
• Connect clients with the right teams to reach their financial goals.

Responsibilities

• Help clients manage their accounts and products.
• Take accountability for client issues and find solutions.
• Introduce clients to mobile banking applications to enhance their experience.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A leading Canadian bank in Parksville is seeking a Senior Client Service Representative to provide exceptional support to clients in managing their banking needs. This role involves engaging with clients, resolving issues, and fostering relationships to help them achieve their financial goals. The ideal candidate will be client-focused, flexible with banking hours including evenings and weekends, and possess strong problem-solving skills. Competitive compensation and a comprehensive benefits program are included.