Senior Client Partner - Toronto Onsite - 10 hrs per week

WONGDOODY; Toronto; On-site; CAD 90,000 - 110,000; Full time

Job summary

A leading digital agency in Toronto is looking for an experienced Account Director to manage client relationships and deliver digital transformation projects. You will collaborate with cross-functional teams and be a strategic partner to clients, ensuring that all projects are completed on time and to specification. The ideal candidate has over 8 years of experience in client leadership at a digital agency and possesses strong communication and organizational skills. Expect a dynamic environment with opportunities for growth.

Benefits

Equitable and inclusive workspace

Diversity and inclusion initiatives

Qualifications

• 8+ years of experience in client leadership in a digital agency or marketing consultancy.
• Experience managing CX engagements with multiple project tracks and teams is a plus.
• Strong presentation style with a focus on expanding relationships through organic growth.

Responsibilities

• Serve as a strategic partner to clients and the internal team.
• Manage development and execution of omni-channel marketing.
• Ensure client expectations and deliverables are met accurately and on time.

Skills

Communication skills

Relationship building

Problem-solving skills

Presentation skills

Organizational skills

Education

8+ years in client leadership

Tools

Digital marketing tools

Job description

WongDoody is looking for a strong Account Director level candidate with expertise in digital transformation design and build.

As a Sr. Client Partner (aka Account Director) you will be accountable to build a deep relationship with key client stakeholders based on trust to deliver a long-term digital transformation program. You'll collaborate with creative, production, project management and tech teams to deliver innovative, effective work for our flagship client in Toronto, Canada.

WongDoody clients look to their Client Partnership team to be a strategic voice to lead large projects that impact their business, and WongDoody trusts you to keep an eye for growth opportunities across their portfolio.

WHAT YOU'LL DO

• Serve as key day-to-day strategic partner to your external clients and intercompany team
• Champion new ideas, concepts and solutions to our clients and cross functional teams
• Collaborate with cross functional teams in support of marketing/advertising solutions and client needs
• Ensure client expectations and deliverables are met accurately, on time, and on budget
• Manage matrixed teams; provide guidance, clear direction and thought leadership on a day-to-day basis
• Manage development and execution of omni-channel marketing
• Establish, improve and maintain processes and documents to aid in the organization and accuracy of how the projects work
• You will be the client’s trusted partner, and viewed as part of their team working as the conduit between WongDoody, the client and their partners
• You will work closely with the client and will meet with them in person on a weekly basis.
• Build your knowledge of the client to build wider relationships outside of the immediate business to build a growth pipeline
• Your first priority is the seamless delivery of the digital transformation project
• You will work closely with the international teams to support the program delivery
• You will work closely with the Executive client leader to evolve the client delivery and wider growth plans

WHAT YOU'RE LIKE

• Finely tuned communication and relationship‑building skills
• Strong, engaging, and trusting partner to stakeholders at all levels
• Comfortable as either a player or a coach, depending on the day
• Innately curious with excellent problem‑solving skills to match
• Positive outlook and respectful approach navigating complex situations
• Able to infuse a bit of fun into everything you do

WHAT YOU'VE GOT

• 8+ years of experience client leadership in digital agency or marketing consultancy
• Confident, engaging, and persuasive presentation style
• Track record of expanding relationships and scope through organic growth
• Trained eye to evaluate creative work from both a strategic and executional perspective
• Experience managing CX engagements (strategy + UX/UI design) with multiple project tracks and teams a plus!
• Fluency in digital products/deliverables, web development technologies, and design thinking
• Ability to carefully listen, process and validate stakeholder input from internal and external sources
• An understanding of integrated production and the ability to lead engagements from start to finish
• Excellent organizational skills and attention to detailA sense of humor!

ABOUT US

We are WongDoody. 2000 innovators, creators and designers in 22 studios across the world.

We create human experiences. Tell big stories for bold clients. Use design to save lives. For the past 30 years, WongDoody has been recognized as one of the most creative and innovative companies by Cannes Lions, Fast Company and EY, among others.

Since our founding, we have won hundreds of global awards for advertising, branding, experience design and strategy, while building a culture that consistently makes WongDoody one of the “Best Places to Work”. We recognize that our people and our values are paramount to our success. Now an Infosys company, our culture remains the same—open, inclusive and curious—rooted in Creative Democracy formed by our founders, Tracy Wong and Patrick Doody.

We're just getting started.

See how we're making an impact: https://www.wongdoody.com/work

Join our global team: http://www.wongdoody.com/careers/

WongDoody is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are intentional about creating a space that celebrates, embraces, and also reflects the diversity of the world we live in. Candidates from diverse backgrounds are strongly encouraged to apply.

All candidate information is kept confidential according to EEO guidelines.