Senior Client Manager

Alight; Nova Scotia; On-site; CAD 80,000 - 104,000; Full time

Job summary

A leading consulting firm in Nova Scotia seeks a DB Senior Client Success Manager to manage client relationships and provide expert consultation in defined benefit plans. This role requires extensive experience in client management and industry regulations. Candidates should possess strong communication skills and a proven track record in project management. The position offers competitive compensation and flexible working arrangements.

Benefits

Health coverage options

Wellbeing and support programs

Continuing education and training

Qualifications

• 7 years of experience in defined benefit plan administration.
• 5+ years direct experience in client relationship and project management.
• Ability to work with and influence all areas of the client delivery business.

Responsibilities

• Serve as subject matter expert on DB regulations.
• Consult and present to external leaders on plan design and legislative landscape.
• Manage in-year revenue growth focusing on project work and upselling.

Skills

Client relationship management

Project management

Communication skills

DB regulations expertise

Job description

Role

The DB Senior Client Success Manager is the main client contact for complex deliverables and new products. They provide expert consultation, shape decisions, and uncover revenue growth opportunities by understanding client needs deeply. Additionally, they work with internal teams to convey Alight’s stance on legislative changes and engage in strategic client discussions.

Responsibilities

• Serving as subject matter expert on defined benefit regulations, compliance requirements, and industry best practices.
• Effectively consult and present to external executive leader roles on plan design, administrative considerations, and legislative landscape.
• Staying informed about market trends, legislative changes, and emerging technologies in the retirement benefits space.
• Utilizing expert knowledge of DB to work with the client on difficult plan issues and providing guidance on complex plan changes or projects.
• Managing in‑year revenue growth with a focus on project work and upselling existing scope.
• Managing the client contract, preserving contract margins, including SLA adherence and E&O negotiations.
• Partnering with Oversight & Excellence to reduce total cost by identifying opportunities to reduce demand, improve delivery model cost, drive efficiency, and leverage scale.
• Collaborating with Renewal Executives and Client Leader to prepare renewal, gauging the pulse of key stakeholders and decision‑makers to expand or upsell current solution offerings.
• Communicating regularly with clients at senior and executive levels on client delivery.

Requirements

• 7 years of experience in defined benefit plan administration.
• 5+ years direct experience in client relationship and project management.
• Possess the ability to work with and influence all areas of the client delivery business, across all stakeholders, and to best meet client outcomes.
• Possess the ability to anticipate client needs based on extensive DB and client knowledge, identify and lead the team through changes, and support client goals.
• Possess effective communication and influencing skills on domain and technical matters, internally and externally.

Benefits

nd home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

Background Check Information

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN / SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and / or drug test. You will be notified during the hiring process which checks are required by the position.

Equal Employment Opportunity Statement

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation / modification by contacting their recruiter.

Salary

Pay Range Minimum : 80,000.00 CAD
Maximum : 104,000.00 CAD
Pay Transparency Statement : Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification / credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non‑discriminatory basis. Bonus and / or incentive eligibility are determined by role and level.