Senior Client Advisor - Yorkdale

Dolce & Gabbana; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A luxury fashion brand in Toronto seeks a Senior Client Advisor to drive sales and provide outstanding customer service. The ideal candidate has 3-5 years of experience in luxury retail, excels in coaching and relationship building, and is adept at adapting to dynamic environments. This role includes supervising store operations and engaging with clients to enhance the shopping experience.

Qualifications

• 3-5 years of experience in luxury retail sales roles.
• Proven track record of exceptional client service.
• Experience in training and mentoring others.

Responsibilities

• Drive and exceed sales objectives through exceptional customer service.
• Coach the sales team and ensure store operations meet brand standards.
• Engage with clients to build long-lasting relationships.

Skills

Client service skills

Coaching and training

Sales strategies

Proficient in MS Office

Analytical skills

Job description

Overview

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available at our Yorkdale Boutique.

Responsibilities

• Senior Client Advisor strives to achieve individual and team results and, at times, is responsible for acting as the Manager on Duty (MOD).
• Coach and guide the sales team, sharing skills and knowledge while ensuring store operations are executed to brand standards, including floor coverage.
• Engage with clients and ensure the Dolce & Gabbana Sales and Service standards are embodied consistently.
• Drive and exceed both individual and store sales objectives including KPIs such as Consignment, Appointments, Repurchase Rate, UPT, conversion, and data collection/enrichment by delivering the highest level of customer service and quality of sales.
• Contribute to enhancing team performance as a guide and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience.
• Capture quality client information to understand and meet clients’ needs, build relationships, and personalize future client development opportunities.
• Build and develop long-lasting client relationships using the company’s clienteling program and initiatives.
• Drive business through active client outreach and appointment selling.
• Attract new clients by acting as a Brand Ambassador through networking within the community.
• Interact professionally with all levels of Management and Corporate representatives.
• Discuss general fashion trends and developments in the luxury market with clients to enhance knowledge of the brand’s history, values, collection proposition, and product features.
• Supervise the sales floor and act as MOD when required.
• Responsible for opening and closing procedures and holding store keys, as required.
• Support and maintain company visual merchandise presentation standards.
• Support in inventory preparation and execution.
• Work with all store teams to maintain a professional and productive work environment.
• Additional responsibilities as assigned.

Profile / Qualifications

• 3-5 years of previous experience in sales roles, in luxury retail companies.
• Proven excellent client service skills and commercial mindset.
• Previous experience in training and coaching people both in professional and non-professional contexts.
• Ability to drive results through others.
• Proficient computer knowledge (MS Word, Excel, and Outlook).
• Ability to communicate and analyze business needs/trends with senior leadership.
• Ability to work in a fast-moving and dynamic environment.
• High flexibility and ability to adapt to different customers.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Location : USA – YORKDALE – CA