Senior Claims Specialist- Workers' Compensation

gaic great american insurance; Toronto; Hybrid; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Hybrid work model

Retirement savings plan

Employee discount on home/auto

Job summary

Aviva Canada is seeking a Complex Property Claims Adjuster to join our Customer Response - Property team. You will settle complex personal property claims by phone, coordinating with vendors to quantify losses while upholding service quality.

Role offers hybrid work and requires flexibility to cover evenings, weekends, and peak periods. Strong communication and CIP credentials are valued in this fast-paced, customer-focused environment.

Qualifications

• 2+ years of property insurance claims experience including large losses.
• CIP designation completed or in progress (at least one CIP course).
• Atlantic licenses obtained are an asset.
• Experience handling first-party property claims and liaising with brokers.
• Strong oral and written communication with a client-focused approach.

Responsibilities

• Settle claims predominantly for complex personal property lines by phone with quality service.
• Collaborate with property vendors to quantify claims and apply cost guidelines.
• Prioritize tasks and coordinate with stakeholders to achieve optimal outcomes.
• Support during high-volume catastrophes and adapt to shifting demand.
• Maintain accurate documentation and customer communication throughout the process.

Skills

Property claims experience

CIP designation

Atlantic Licenses

Communication skills

Prioritization

Problem solving

Education

CIP designation in progress

Job description

Individually we are people, but together we are Aviva.Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.At Aviva Canada, we put peopl... Show more

CA$105,000.00–CA$125,000.00 yearly

Remote

Full-time +1

Working for a leader in the insurance industry means opportunity for you.Great American Insurance Group's member companies are subsidiaries of American Financial Group.We combine a "small company" ... Show more

Remote

Full-time

Individually we are people, but together we are Aviva.Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.At Aviva Canada, we put peopl... Show more

The cities near Scarborough, ON that boast the highest number of adjuster jobs are:

• Toronto
• Mississauga
• North York
• Brampton
• Oshawa
• Vaughan
• Oakville
• Pickering
• Bradford West Gwillimbury
• Markham

The 10 cities near Scarborough, ON that have the most job openings are:

• Toronto
• Mississauga
• North York
• Brampton
• Oshawa
• Vaughan
• Oakville
• Pickering
• Keswick
• Bradford West Gwillimbury

The 10 most popular job searches in Scarborough, ON are:

• amazon
• work from home
• canada post
• warehouse
• amazon warehouse
• general labor
• weekend
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Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity:

We currently have some exciting roles forComplex Property Claims Adjustersfor our Customer Response - Property team.

Aviva recognizes the importance of being flexible and the benefits of beingtogether,this role will behybrid– the best of both worlds.

Must be able to work rotating shifts during the hours of 8:00 AM to 8:00 PM Monday to Friday, and have flexibility to work some Saturdays only if needed.

You willbe responsible forclaimsettlement ofpredominatelycomplex personallinesclaims via telephone with a key focus on quality and customer service. The successful candidate will work with premiere property vendors to quantify the claim and apply cost saving guidelines in the quantification of loss and expense without compromising the delivery of superior customer service.

What you’ll bring:

2+ Years of property insurance claims experience, handling large losses and/or field tasks

CIP designation completed or currently in progress; must have successfully completed at least one CIP course

Atlantic Licenses Obtained

Handling first-party property insurance claimsare considered an asset,including but limited to building owner/tenant, businessincome ,stock, cargo, builder's risk,crimeand equipment claims for a wide variety of industries

Ability to work in a fast-paced environment to support customer demand

High levelof comfort dealing directly with key property insurance clients and brokers on all claim related issues and otherassistanceasrequired

High level of prioritization and organization skills

Think critically and coordinate with all stakeholders to ensure you receive the best outcomes.

You are hardworking and a self-motivated problem-solver

Excellent oral and written communication skills.

Licenses for claims adjusting in any provinces (not a requirement but a big asset)

Assist and support during high volume catastrophes as needed (Evenings and Weekends)

What you’ll get:

The salary band for this position ranges from $70,000 – $80,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities

Hybrid flexible work model

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Employee discount on home and auto insurance (where applicable)

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

This posting is intended to build a pipeline of qualified candidates for future opportunities. While we welcome your interest and application, please note that this role may not be actively hiring at the moment. As such, you may not receive an immediate response, and not all applicants will be contacted. We appreciate your patience and interest in joining our team.