Senior Claims Advisor, BI

Allstate; Canada; Remote; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible Work Arrangements

Employee discounts on insurance

Office equipment reimbursement

Student Loan Payment Matching

Retirement Savings Program

Wellness Allowance

Tuition Reimbursement

Community involvement

Job summary

Allstate Canada is hiring a Senior Claim Advisor, Bodily Injury, to investigate and settle BI claims across Canada. You’ll assess coverage, liability, and damages, while following guidelines and collaborating with Underwriting and counsel as needed.

The role supports remote work with flexible arrangements and requires strong English communication, attention to detail, and the ability to manage complex claims efficiently.

Qualifications

• Prior Bodily Injury (BI) claims handling experience.
• Strong time management and organizational skills.
• Excellent written and verbal communication with customers.

Responsibilities

• Interpret policy wordings and keep file notes updated.
• Investigate losses for valid coverage and liaise with Underwriting.
• Determine liability and quantum for claims of moderate to high complexity.
• Maintain appropriate reserves based on exposure.
• Negotiate settlements within authority and collaborate with counsel.

Skills

BI claims handling

time management

analytical skills

customer service

communication skills

Education

New Brunswick Adjuster’s License

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Our team is growing, and we are actively looking to hire a Senior Claim Advisor, Bodily Injury to join our team. Reporting to the Bodily Injury Claims Manager, you will be responsible for investigating and settling Bodily Injury claims by thoroughly examining coverage, liability, and quantum, while adhering to territorial quality and disposition guidelines.

Notre équipe, en plein essor, est à la recherche d'un conseiller principal ou d'une conseillère principale en réclamations (dommages corporels). Relevant de la directrice ou du directeur, dommages corporels, la ou le titulaire du poste sera responsable de réaliser des enquêtes et de régler des dossiers de dommages corporels en examinant méticuleusement les garanties applicables, la responsabilité civile et le montant des dommages, et ce, dans le respect des lignes directrices territoriales sur la qualité et le règlement.

Who is Allstate?

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.

Through our Employee Value Proposition - Opportunity, Flexibility, Community, Diversity, and Family - we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options, and truly enjoy the work they do.

Benefits to Joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office Program (receive up to $400 back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student Loans
• Comprehensive Retirement Savings Program with employer-matched contributions
• Annual Wellness Allowance to support employees with improving health and wellbeing
• Personal Reflection Day
• Tuition Reimbursement
• Opportunities to give back and support the community

Role Designation - Remote

Accountabilities:

• Interpret insurance policy wordings and maintain a proactive diary system to keep files updated.
• Investigate losses for valid coverage and collaborate with Underwriting as required.
• Determine liability and quantum assessments on claims with moderate to high complexity.
• Maintain appropriate reserves based on exposure.
• Comply with file handling and service standards as outlined in Best Practices.
• Participate in various file committees as required and work closely with defence counsel on litigation files within assigned authority.
• Negotiate settlements with plaintiffs and solicitors to resolve claims within granted authority.
• Maintain an understanding of legislative changes and industry trends and contribute to claim strategies as required.

Qualifications:

• Prior Bodily Injury (BI) claims handling experience, including the ability to manage claims of moderate to high complexity.
• Strong time management and organizational skills with the ability to thrive in a fast-paced environment.
• Strong critical thinking and analytical skills to identify strengths, weaknesses, and exposures within a claim.
• Excellent written and verbal communication skills with a commitment to delivering outstanding customer service.
• New Brunswick Adjuster's License is considered an asset.
• Candidates who do not currently hold a New Brunswick Adjuster's License must be willing and able to obtain one upon hire.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs.

If you are applying for a position open to candidates across Canada, unless otherwise indicated, strong English communication skills are required, as the role involves regular interaction with clients, advisors, or employees across the country.

Si vous postulez pour un poste ouvert aux candidats à travers le Canada, sauf indication contraire, de solides compétences en anglais sont requises pour une communication efficace régulière avec les clients, les conseillers ou les employés à l'échelle nati