Senior Claims Adjuster, Casualty

Gore Mutual Insurance; Cambridge; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading insurance provider is seeking a Senior Casualty Claims Adjuster located in the Region of Waterloo, Cambridge. The role involves investigating, evaluating, and settling claims with a focus on moderate to serious bodily injury and property damage liability. Candidates must have a minimum of 4 years of casualty file handling, along with strong communication and negotiation skills. This is a hybrid position requiring at least two in-person workdays weekly.

Qualifications

• Minimum 4 years casualty file handling required.
• CGL (Commercial General Liability) experience preferred.
• Travel may be required.

Responsibilities

• Investigate, evaluate, negotiate, and settle moderate to serious Casualty claims.
• Manage desk with clear notes and maintain timely reserves.
• Prepare large files for claims leadership discussions.
• Attend mediations, trials, pre-trials, and arbitrations.

Skills

Strong communication and interpersonal skills

Organization and time management

Analytical and negotiation skills

Education

University or college degree or equivalent

Job description

Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we’ll be uniting two well-established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose-driven insurance options for generations to come. Come join us.

Our Senior Casualty Claims Adjusters are responsible for the investigation, evaluation, and settlement of moderate to serious bodily injury and property damage liability claims and claims in litigation. They play a crucial role in ensuring fair and timely resolution of claims by conducting thorough investigations, analyzing complex information, and collaborating with legal and medical professionals. Additionally, they are tasked with negotiating settlements, preparing detailed reports, and providing exceptional customer service to claimants and policyholders. Their expertise and dedication help maintain the integrity of our claims process and uphold our commitment to delivering quality service.

What will you do?

• Investigate, evaluate, negotiate, and settle moderate to serious Casualty claims, including Auto BI and Commercial General Liability claims.
• Proactively manage your desk by adhering to deadlines, keeping clear notes, prioritizing tasks, and maintaining timely and accurate reserves
• Prepare large files for discussion and review with our claims leadership team when setting and amending reserves.
• Attend mediations, trials, pre-trials, arbitrations

What will you need to succeed?

• Minimum 4 years casualty file handling required
• University or college degree or equivalent
• CGL experience preferred
• Strong communication and interpersonal skills
• Good organizational and time management skills
• Strong analytical and negotiation skills
• Travel may be required

Permanent, Full-Time

Hybrid: This is a hybrid role. Please note, regular in-person workdays at our Cambridge Office or Toronto Office are expected minimum of two a week.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs.Contact us and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.