Senior Claims Adjuster, Accident Benefits

Northbridge Financial; Halifax; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Claims Adjuster where you will be part of a dynamic team dedicated to providing exceptional support to clients after accidents. This role involves investigating claims, approving treatment plans, and managing stress while ensuring a positive customer experience. The organization offers a hybrid work model, competitive salaries, and extensive benefits to support your well-being and career growth. If you're passionate about making a difference and want to work in an inclusive environment, this opportunity is perfect for you.

Benefits

Hybrid Work Model

Employee Share Purchase Plan

Pension Plans

Flexible Health Benefits

Education Assistance

Wellness Programs

Donation Matching

Team Volunteer Days

Qualifications

• 5+ years of experience in Accident Benefits Claims Adjusting.
• Strong technical skills and ability to communicate effectively.

Responsibilities

• Investigate and evaluate assigned claims thoroughly.
• Manage a busy schedule while providing excellent customer service.

Skills

Investigation & Evaluation of Claims

Customer Experience Management

Stress Management

Communication with Claimants and Brokers

Education

Post-Secondary Education in Insurance

CIP Designation

Tools

MS Office Suite

Job description

What it’s like to be a Northbridge Claims Adjuster:

As a Claims Adjuster you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. Our Accident Benefits Claims Adjusters work hard to provide support to our clients, assisting them in getting back to normal after an accident. Our Adjusters customize mental and physical treatment plans, financial reimbursements, and other settlements, while keeping an investigative mindset.

We want your talent

If you are great at:

1. Thoroughly investigating & evaluating assigned non-MIG and CAT Claims
2. Reviewing and approving appropriate treatment plans
3. Participating in LAT, arbitration, mediation processes to bring about resolution of claims
4. Managing stressful calls and clearly delivering decisions on claims
5. Effectively managing a busy day to day schedule
6. Providing a great customer experience

And you have:

1. Post-Secondary Education in an Insurance-focused program or related program
2. Current or working towards the CIP designation
3. A minimum of 5 years of Accident Benefits Claims Adjusting experience
4. Experience with applying applicable case law, arbitration decisions, and provincial legislation
5. Experience with commercial lines is an asset
6. Strong technical skills with MS Office Suite
7. Ability to clearly communicate with Claimants, Brokers, and Legal Counsel

We really mean it when we say we put you first. Here are a few ways how:

1. Hybrid work! You get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
2. We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
3. We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
4. We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
5. NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance companies. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.