Senior Channel Manager - (Sales Performance & Coaching)

Intello Technologies Inc.; Toronto; Hybrid; CAD 70,000 - 104,000; Full time

Job summary

A leading technology company is seeking a Senior Channel Manager to enhance sales performance and cultivate a positive culture within the team. This role involves monitoring performance data, cooperating with various teams to develop tailored training, and driving channel sales success. You should have strong communication and analytical skills, as well as a history of improving sales results. The salary ranges from $70,000 to $104,000, plus a performance bonus of $50,000 based on results and experience.

Benefits

Comprehensive total rewards package

Minimum 3 weeks of vacation

Flexible benefits plan

Company matched pension and share purchase programs

Career growth and learning opportunities

Qualifications

• 3+ years of training and coaching experience.
• 3+ years of consumer or retail sales experience.
• Familiarity with TELUS consumer products is an asset.

Responsibilities

• Drive TELUS acquisition success within the channel.
• Develop tools for coaching and performance management.
• Conduct analysis of sales data to identify trends.

Skills

Exceptional communication skills

Sales acumen

Performance drive

Analytical thinking

Organization skills

Self-management

Flexibility

Education

University degree in Business, Finance, Engineering or other quantitative discipline

Job description

Senior Channel Manager - (Sales Performance & Coaching)

Location: Edmonton, AB, CA

Jobs by Category: Sales and Marketing

Job Function: Sales & Professional Services

Status: Full Time

Schedule: Regular

Description

Create awesome experiences for our customers.

Join our team and what we'll accomplish together

We are actively seeking a highly dynamic, results-oriented, and intensely motivated Sr Sales Performance Manager to play an integral and pivotal role in significantly growing the overall Sales Performance and positive Culture within our dedicated Technician Field teams. This is a truly exciting and transformational opportunity to be part of a forward-thinking team that consistently drives tangible business outcomes while diligently delivering exceptional customer experiences.

As the successful candidate, you will be collaboratively working closely with our trusted field teams and supportive leaders, specialized sales support, and innovative channel marketing teams to dramatically drive robust sales performance, enhanced productivity, and exceptional quality through a comprehensive, customized training, hands‑on coaching, and impactful field excellence program.

What you’ll do

You will be responsible for driving TELUS acquisition success within the channel by actively monitoring performance data, gathering in-depth channel feedback, and then developing and prioritizing both short‑term and long‑term tactics. To achieve this acquisition excellence, you will:

Driving Sales Performance

• Develop essential tools and processes to empower field team managers in coaching and performance managing their teams.
• Guide and facilitate effective coaching practices among field teams and their managers.
• Create targeted training and learning strategies tailored to different performance segments and cohorts.

Analysis and Insights

• Conduct detailed review of sales and order reporting, analyzing data by technician, team, and region to identify outliers and trends.
• Leverage insights gained from other successful sales channels and teams, as well as broader industry best practices.
• Lead recurring feedback sessions with technician teams to understand on‑the‑ground successes and challenges.

Collaboration and Innovation

• Share critical channel feedback with relevant stakeholders across Marketing, Product & Services, Operations, and Support teams.
• Shape the future tools, processes, and experience for our field teams by delivering targeted and prioritized insight.

Qualifications

What you bring

• Communication & Coaching: Exceptional communication skills, both written and verbal, with proven proficiency in training facilitation and coaching.
• Sales Acumen: Extensive experience in sales, demonstrated by a history of significantly improving sales performance.
• Performance Drive: A passionate and relentless focus on driving performance in others through effective motivation, training, and coaching.
• Analytical & Strategic Thinking: Strong ability to analyze data to inform the development of targeted training programs and ultimately influence key performance indicators (KPIs) and results.
• Organizational & Time Management: Excellent organizational skills, including the ability to prioritize tasks, manage multiple projects simultaneously, work effectively under pressure, and meet strict deadlines.
• Self‑Management: Highly self‑motivated, proactive, and capable of independent problem‑solving with minimal supervision.
• Flexibility: Must be willing and able to travel as required.

Great‑to‑haves

• A University degree in Business, Finance, Engineering or other quantitative discipline
• 3+ years of training and coaching experience
• 3+ years of consumer or retail sales experience
• Familiarity or experience with TELUS consumer products and solutions is an asset

Salary Range: $70,000-$104,000

Performance Bonus or Sales Incentive Plan: $50000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in‑office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

A bit about us

We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognised

$14.7 billion TELUS’s annual revenue

$4.8 billion The brand value that TELUS brings

12 Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.