Senior Change Manager #97176

CG Consulting Group; Toronto; Hybrid; CAD 120,000 - 150,000; Full time

Job summary

A leading consulting firm in Toronto seeks a Senior Change Manager to drive change management for a major transformation program within a top Canadian bank. The role involves developing strategies for successful adoption and engagement of impacted teams. Candidates should have over 10 years of experience in People Change Management and ideally Prosci Certification. This hybrid role offers visibility and interaction with senior leadership, focusing on end-user adoption and minimizing resistance to change.

Benefits

Hybrid work model

Opportunity to work on major transformation programs

Engagement with senior leadership

Qualifications

• Experience focused on end-user adoption in change management.
• Ability to develop strategies and tactical plans.
• Hands-on experience with stakeholder engagement.

Responsibilities

• Develop comprehensive change strategies for Project Odyssey.
• Conduct impact assessments and stakeholder analysis.
• Lead focus groups and leadership presentations.
• Drive adoption and minimize resistance to change.
• Ensure alignment with program leadership.

Skills

Change management expertise

Stakeholder influence

Engagement session delivery

Proactive ownership

Relationship-building

Education

Prosci Certification

10+ years in People Change Management

Job description

Senior Change Manager #97176

Request ID: 97176-1
Start/End Dates: 1/19/2026 - 10/18/2026
Work Location: downtown Toronto near Union Stn
Job Title: Professional - Change Manager - Senior

Position Overview

Position Title: Senior Change Manager - People Change
Line of Business: People Change Management Team supporting Personal Banking Business

Organization

The People Change Management team leads change initiatives focused on end‑user adoption and engagement across Personal Banking, including contact centers and banking centers. The team develops strategies and tactical plans to support employees through organizational and process changes, ensuring readiness and sustainability.

Reporting & Reason for Opening

Role reports to: Director People Change Management
Reason the role is open: Net New

Project Details

Project: Odyssey – a significant transformation initiative impacting contact centers and broader Personal Banking operations.

Target Start Date: Jan 19th
Duration: 9 months
Potential for Extension: Yes
Potential for Conversion to FTE: No

Work Arrangement

Hybrid – 2 days per week (Tuesday and Wednesday) + every third Friday. Must be flexible to attend additional in‑person sessions as required by the program.
Office Location: 81 Bay Street, Toronto
Work Schedule: 9‑5, 37.5 hrs per week
Potential for OT: No
Team Size: 6 FTE, 4 CW

Selling Points

• Opportunity to lead change management for a major transformation program within a top Canadian bank.
• High visibility role engaging with senior leadership and frontline employees.
• Hybrid work model with flexibility.
• Chance to influence adoption and readiness strategies for a large‑scale initiative.

Job Description

The Senior Change Manager will design and execute end‑to‑end change management strategies for Project Odyssey, ensuring successful adoption and engagement across impacted teams. This role requires deep expertise in change management methodology, strong business acumen, and the ability to influence and coach stakeholders at all levels.

Responsibilities

• Developing comprehensive change strategies and tactical plans.
• Conducting impact assessments, stakeholder analysis, and readiness evaluations.
• Leading engagement activities such as focus groups, town halls, and leadership presentations.
• Driving adoption and minimizing resistance to change.
• Partnering with program leadership to ensure alignment and sponsorship.

Qualifications

Essentially looking for a long string of previous work with People Change across all levels of stakeholders is the most important. Not project managers who’ve delivered HR Tech or Change managers who have focused primarily on reporting technology change.

Must Have
10+ years in People Change Management – focused on end‑user adoption, not project or technology management.
Proven ability to develop strategies and actionable tactical plans.
Hands‑on experience executing change (e.g., delivering engagement sessions, presenting to senior leaders and frontline staff).
Prosci Certification.

Nice to Have
Bilingual – French
Previous Bank Experience.

Soft Skills

• Acts like an owner; proactive and accountable.
• Strong problem‑solving and decision‑making skills.
• Ability to work independently with minimal handholding.
• Excellent relationship‑building and influencing skills.

Application Closing

Close Dec 23 at 11am