Senior Change Manager

NTT America, Inc.; Ottawa; Hybrid; CAD 110,000 - 155,000; Full time

Job summary

NTT DATA seeks a Senior Change Manager in Ottawa, Ontario, to lead change initiatives across IT projects, guiding stakeholders and ensuring adoption of new processes and tools. The role requires 10+ years in change management, with government experience and GCdocs familiarity.

You will design training, conduct readiness assessments, manage communications, and measure outcomes to support complex transformations for diverse user groups. A Canadian Federal Clearance is required.

Qualifications

• Must have 10+ years of Change Management experience in the last 12 years.
• Must have 5+ years of change management for IT projects with diverse user groups.
• Must have 5+ years in the last 10 years with a Federal or Provincial government department/agency.
• Must have 2+ years changing ITSM tool implementations with BMC.
• Must have 1+ years GCdocs experience.
• Professional accreditation in Change Management or equivalent program with substantial instruction.

Responsibilities

• Analyze and develop CSFs, architecture requirements, processes and training.
• Lead staff to define business strategy and processes for transformation.
• Capture impact of changes on clients and workforce.
• Provide tools and templates to facilitate change.
• Coordinate development of training and stakeholder communications.
• Develop evaluation frameworks and monitor performance post-implementation.
• Create presentations for stakeholders and facilitate discussions.
• Conduct readiness assessments and address pain points.

Skills

Change management

Stakeholder management

Communication

Leadership

Consulting

Training design

Coaching

Education

ACMP CChange Certified/CMI accreditation or equivalent

GCdocs experience

Canadian Federal Clearance

Experience with ITSM tool implementations

Tools

BMC software/tools

Job description

Req ID: 386510

We are currently seeking a Senior Change Manager to join our team in Ottawa, Ontario (CA-ON), Canada (CA).

Job Responsibilities

• Analysis and development of business "critical success factors", architecture requirements design, process development, process mapping, and training.
• Lead functional staff to define business strategy and processes in support of transformation and change management activities.
• Support projects in capturing impact of changes on clients and workforce.
• Engage and enable the organization to implement solutions by providing practical and actionable’ tools and templates.
• Participate in change impact analysis and change management activities.
• Work with the target community to ensure alignment, correct skills and experience to enable the change.
• Coordinate development of training and coordination with stakeholders.
• Assist client in planning and implementing the change.
• Develop evaluation frameworks and monitor and evaluate performance once change has been implemented.
• Create presentations and presents to various stakeholders and facilitate meetings and discussions.
• Conducting change readiness assessments and providing recommendations to clients for addressing pain points.
• Developing communications products to further change management requirements and adapting those materials to diverse audiences.
• Facilitating stakeholder discussions, identifying business processes improvements and successfully implementing the improvements.
• Managing client expectations, providing consultative advice, guidance and coaching, and developing consensus.
• Conducting performance monitoring of change management activities.

Mandatory Qualifications

• Must have 10+ years of experience within the last 12 years working as a Change Management Consultant/ Change Manager.
• Must have 5+ years of experience within the past 10 years managing change management activities for IT projects within an environment with at least three different types of user groups (e.g. departmental, non-government, individual citizens, other government departments, agencies).
• Must have 5+ years of experience, in the last 10 years, working for a Federal or Provincial Government Department/Agency.
• Must have 2+ years of experience conducting Organizational Change Management activities in support of an ITSM Tool implementation or upgrade project, working with BMC software/tools/ applications/solutions/products.
• Must have 1+ years of experience utilizing GCdocs (the GC’s preferred Electronic Document and Records Management Solution).
• Must hold a professional accreditation in Change Management (e.g. (Association of Change Management Professionals (ACMP) Certified Change Management Professional, Change Management Institute (CMI) Accredited Change Manager (Foundation or Master level)]; or has attended a Qualified Education Provider program in Change Management (as defined by ACMP) or a CMI endorsed course with a minimum of twenty hours of instruction (e.g. Prosci Change Management).
• Must hold a Canadian Federal Clearance at the Secret level.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) .